Levels of Communication

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Presentation transcript:

Levels of Communication You Are Capable Silent Listening Questioning Paraphrasing Empathizing 1. Silent Listening- Using your body and expressions to encourage talking. 2. Questioning – Open ended questions that will encourage further sharing. 3. Paraphrasing – Expressing the meaning of the other person using different words to achieve greater clarity. 4. Empathizing – Letting them know that you understand and share the feelings. 5. Supporting - To sustain or uphold another person and their actions or decisions. 6. Analyzing – Detailed examination of what someone is saying or the situation they are in. 7. Evaluating – To judge or determine the significance, worth or quality of what the other person said or did. 8. Advising – Suggesting the best course of action Supporting Analyzing Evaluating Advising You Need Me Adapted by Chuck Hagele from Tim Alexander’s summary of: Adler, Ronald B., Lawrence B. Rosenfeld, and Russell F. Proctor. Interplay: The Process of Interpersonal Communication. New York: Oxford UP, 2004. Print.