Following a fall, Cindy’s father was displaying concerning symptoms After being released from the hospital, her father began showing cognitive and other issues that Cindy couldn’t manage on her own She was also unsure about her father’s insurance coverage were he to be re-admitted to the hospital or needed long-term care Challenge “ Thank you for your expertise, empathy and compassion. It made all the difference. She called Health Advocate for guidance and support Her Personal Health Advocate: Recommended that Cindy’s father be re-evaluated, at which point he was re-admitted to the hospital Explained her father’s medical coverage, costs, and other resources such as Veterans Affairs Worked with Cindy and the hospital on planning for his care upon his release Solution ”