Microsoft Services Hub Swap out cover image w/ new SH rep (female). Resize / large. Microsoft Services Hub A new digital experience for Unified Support

Microsoft Services Hub Get the most out of your Microsoft investment with access to guidance and tools for your Microsoft Unified Support Save time Help mitigate risk with expert Microsoft guidance and recommendations Proactively manage the health of your IT environments with On-Demand Assessments Optimize how you spend your time with self- serve capabilities Connect Access the latest technical and expert guidance Create and manage requests for Microsoft support View your Microsoft contacts and your organization’s contacts Achieve more Improve your team’s knowledge with access to on- demand learning content Plan for product upgrades and changes with the Update Center Manage team projects with Plans Banner = remove background. Change to plain blue throughout the deck. (May play with grey, but for now submit with blue). Maybe play with new SH rep if it looks too bland. Leave icon trail as-is. Try color coding / content pillars.

Optimize your time with the Services Hub Dashboard Contract Details IT Environment Health Learn On-demand Support Services Catalog Update Center Optimize your time with the Services Hub Dashboard View your Microsoft contacts and your organization’s contacts See high priority items in the Action Center Monitor your support trends by Microsoft product, and access specific support requests View Proactive Services trends in your organization Access on-demand and upcoming Microsoft Services Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ desktop monitor on white background (slide 8 graphics deck). Screenshot = Dashboard. Minimize the red bar as you have on previous images. i.e. use the screenshot in your deck. To learn more about the displayed feature: https://aka.ms/sh-rc/dashboard

Maximize your Microsoft Unified Support benefits Dashboard IT Environment Health Learn On-demand Support Services Catalog Update Center Contract Details Maximize your Microsoft Unified Support benefits Review the details of your support contract View your Microsoft contacts and your organization’s contacts Reference your standard and critical support response times View the services you’ve purchased Provide more granular permissions for your users with multiple Services Hub workspaces Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ desktop monitor on white background (slide 9 – was 8 - graphics deck). Screenshot = Contract Details. To learn more about the displayed feature: https://aka.ms/sh-rc/contracts

Keep your IT environments healthy with On-Demand Assessments Dashboard Contract Details Learn On-demand Support Services Catalog Update Center IT Environment Health Keep your IT environments healthy with On-Demand Assessments Leverage predictive analytics based on years of Microsoft analysis Remediate issues and risks with expert recommendations Drill into recommendations to see root cause analysis Use remediation plans to help your team take action Configure once and run on your schedule Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ slide 10 graphics deck. To learn more about the displayed feature: https://aka.ms/sh-rc/assessments

Dashboard Contract Details IT Environment Health Support Services Catalog Update Center Learn On-demand Stay current on Microsoft products and technologies with on-demand learning Anytime access to learning content for your organization’s Services Hub users Improve your team’s knowledge with a variety of learning experiences Participate in live instructor-led webcasts Learn at your pace with learning paths and on- demand videos Practice skills interactively with Hands-on Labs Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ laptop on white background (slide 12 graphics deck). To learn more about the displayed feature: https://aka.ms/sh-rc/learn

Easily manage your Microsoft support activity Dashboard Contract Details IT Environment Health Learn On-demand Services Catalog Update Center Support Easily manage your Microsoft support activity Open a request for support from Microsoft on the Services Hub View and manage your support requests, including cloud support requests created in the Azure and Office 365 support portals Assign and manage your Support Contacts online with self-service capabilities Create groups and share support requests among your teams Remove and replace image with slide 13 on graphics deck – new support landing page. To learn more about the displayed feature: https://aka.ms/sh-rc/support

Connect to the Microsoft Services you need Dashboard Contract Details IT Environment Health Learn On-demand Support Update Center Services Catalog Connect to the Microsoft Services you need View the latest Microsoft Services catalog online Check seat availability for workshops and online courses Click to contact Microsoft to reserve seats or schedule a new service Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ desktop monitor on white background (slide 15 graphics deck). To learn more about the displayed feature: https://aka.ms/sh-rc/services

Keep your Microsoft products current with the Update Center Dashboard Contract Details IT Environment Health Learn On-demand Support Services Catalog Update Center Keep your Microsoft products current with the Update Center Get updates about Microsoft Office 365 and Azure as they become available Get notifications about changes to Microsoft on-premise products Track Microsoft product lifecycles Banner = change to plain blue throughout deck. Leave icon trail as-is. Remove and replace image w/ monitor (slide 17 graphics deck). Screenshot = same. To learn more about the displayed feature: https://aka.ms/sh-rc/updatecenter

Learn More Microsoft Unified Support: https://aka.ms/Unified-Support Sign in to the Microsoft Services Hub: https://serviceshub.microsoft.com Services Hub Resource Center: https://aka.ms/sh-rc Key Resources: • Overview videos: https://aka.ms/sh-rc/overview • Getting started resources: https://aka.ms/sh-empower • Feature documentation: https://aka.ms/sh-rc/features Microsoft Privacy and Security Microsoft Services Hub is subject to Microsoft’s Privacy Statement https://go.microsoft.com/fwlink/?LinkId=521839 To learn more about how Microsoft meets industry regulations, implements and supports security, privacy, compliance, and transparency, please visit our Trust Center to review specific areas: https://www.microsoft.com/trustcenter Remove graphic. Replace w/ center black monitor on slide 7 of graphics deck. Screen grab RC for image “overview features”.

Services Hub Features at a Glance Services Hub Dashboard Contract Details IT Environment Health Learn On-demand Microsoft Support Services Catalog Update Center Optimize your time with the Services Hub Dashboard Maximize your Microsoft Unified Support benefits Keep your IT environments healthy with On-Demand Assessments Stay current on Microsoft products and technologies with on-demand learning Easily manage your Microsoft support activity Connect to the Microsoft Services you need Keep your Microsoft products current with the Update Center Leverage predictive analytics based on years of Microsoft analysis Remediate issues and risks with expert recommendations Drill into recommendations to see root cause analysis Use remediation plans to help your team take action Configure once and run on your schedule Anytime access to learning content for your organization’s Services Hub users Improve your team’s knowledge with a variety of learning experiences Participate in live instructor-led webcasts Learn at your pace with learning paths and on- demand videos Practice skills interactively with Hands-on labs Open a request for support from Microsoft on the Services Hub View and manage your support requests, including cloud support requests created in their product portals Assign and manage your Support Contacts online with self-service capabilities Create groups and share support requests among your teams View the latest Microsoft Services catalog online Check seat availability for workshops and online courses Click to contact Microsoft to reserve seats or schedule a new service Get updates about Microsoft Office 365 and Azure as they become available Get notifications about changes to Microsoft on-premise products Track Microsoft product lifecycles View your Microsoft contacts and your organization’s contacts See high priority items in the Action Center Monitor your support trends by Microsoft product, and access specific support requests View Proactive Services trends in your organization Access on-demand and upcoming Microsoft Services Review the details of your support contract View your Microsoft contacts and your organization’s contacts Reference your standard and critical support response times View the services you’ve purchased Provide more granular permissions for your users with multiple Services Hub workspaces Banner = remove background. Change to plain blue throughout the deck. (May play with grey, but for now submit with blue). Maybe play with new SH rep if it looks too bland. Leave icon trail as-is. Try color coding / content pillars.

May change color but leave for now.