NCACDSS Economic Benefits Committee July 10, 2019

Agenda Beneficiary Notices/Enrollment Packets Enrollment Broker Activity EB On-site Support State Check-ins DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Beneficiary Notices/Enrollment Packets Mailings began Monday, 7/8 Continue through Thursday, 7/11 7/8 47,615 7/9 66,822 7/10 67,885 7/11 22,836 DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Enrollment Broker Activities Web site up since late 6/27 Mobile apps available – Android and iOS Call Center in operation since 6/28 Call Center data through 7/9/19 Calls 1,144 Chats 108 Mobile 296 Website 2,754 Enrollments 100 DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Enrollment Broker On-Site Support and Enrollment Events EB On-Site Support On-site for in-person assistance 5 days/wk Does not replace EB Call Center On-site support is slated through October 31 for Phase 1 counties Enrollment Events Enrollment events will be posted on: ncmedicaidplans.gov Schedule is being determined DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Phase 1: Outreach Material Distribution Region 2 Alleghany Ashe Davidson Davie Forsyth Guilford Randolph Rockingham Stokes Surry Watauga Wilkes Yadkin Region 4 Alamance Caswell Chatham Durham Franklin Granville Johnston Nash Orange Person Vance Wake Warren Wilson Phase 2: Coming Soon All Phase 1 counties should receive outreach materials from the Enrollment Broker before June 26, 2019 Poster: Hang in local county DSS Offices Fact Sheet: Share with beneficiaries who must enroll or may choose to enroll in a health plan through NC Medicaid Managed Care Flyer: Make available in office lobbies and at worker desks Palm Card: Give to beneficiaries as a reminder to take action Q & A: Print a copy to have on-hand to answer questions when working with beneficiaries Outreach Materials can be found on the DHB website under the Counties Tab: https://medicaid.ncdhhs.gov/county-playbook-medicaid-managed-care DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Medicaid Transformation Readiness Considerations Site Preparation Staffing Communications Training Process Changes (Mail) Warm Transfers Enrollment Broker NC FAST Helping Beneficiaries NEMT Topics: This is to prompt discussions for your county to consider regarding the upcoming changes to Medicaid. An OST Rep will reach out to schedule time to discuss any open questions and concerns. Anticipate at least 3 state check-ins by mid-September (NOTE: Local DSS offices will also receive these materials in hard-copy format). DSS / Medicaid Transformation Advisory Committee| June 20, 2019

DSS Training Phase 1: Began on May 28, 2019 and will end June 20, 2019 38 Training Sessions over 19 days All 27 Phase 1 Counties reached A total of 1,504 Staff have been trained as of 6/14 Phase 2: Phase 2 County DSS Training is planned and they will begin reaching out to counties to confirm and register participants Slated to begin on July 8, 2019 and will conclude on August 16, 2019. Both Phases: DSS Recording will be posted on the Learning Gateway Refresher trainings will be available at a later time Logistics: Attendees: Directors, Supervisors, Caseworkers (MA, FNS, Child Care, Call Centers, ), Administrative Assistance, Support Staff Presenters: Enrollment Broker and The State (OST) 147 DSS Staff attended 36 staff for the first session 34 staff for the second session 32 staff for the third session 45 staff for the last session There were counties from Regions 2, 4, and 5 in attendance There were 4 counties from Region 2 and Region 4 (Phase 1) who did not attend: Region 2 counties that did not attend: Randolph and Watauga Region 4 Counties that did not attend: Person and Warren DSS / Medicaid Transformation Advisory Committee| June 20, 2019

List of enrolled providers NEMT Webinar – July 18 List of enrolled providers County identification of NEMT users/special cases Transition 147 DSS Staff attended 36 staff for the first session 34 staff for the second session 32 staff for the third session 45 staff for the last session There were counties from Regions 2, 4, and 5 in attendance There were 4 counties from Region 2 and Region 4 (Phase 1) who did not attend: Region 2 counties that did not attend: Randolph and Watauga Region 4 Counties that did not attend: Person and Warren DSS / Medicaid Transformation Advisory Committee| June 20, 2019

Questions Take questions live DSS / Medicaid Transformation Advisory Committee| June 20, 2019