Workplace Edge Review of OSW and HSW Structure/Operating Model

Infrastructure Services Unions and Associations Interview Sample Corporate OSW staff All RDs (exc NC) DDG, CS All HRBP Directors Regional HSW Staff One on one Small group meetings Infrastructure Services ARDs (most regions) Unions and Associations

Feedback - IM Operating Model Systems/Process External Resource model impacts ability to work proactively Poorly defined SIMC/CMO roles Poor relationship between Corp IM & regions Role of RRTWC in rehab Use of labour hire Systems/Process IMS Lack of clarity for cleaners claims management Lack of clarity and accountability for IM outcomes Lack of oversight/coordination of claims management systems Unclear and inconsistent policy and procedures External QSuper Cases Unmanageable

Feedback – H&S Operating Model Systems/Process Safety Strategy Resource model impacts ability to work proactively Lack of consistency of HSC role, out of date PDs Reporting to Regional HRBP does not support consistency Corp safety team disconnected with regions Role of Health & Safety Advisors in schools Systems/Process Lack of consistency/coordination for H&S tools Inconsistency of Intranet/Internet documentation Corporate safety tools not customizable ASA tool difficult to operationalise Safety Strategy No obvious strategy driving key focus areas Safety measurement focused on committee minutes

Feedback – Wellbeing Operating Model Systems/Process Framework Impact on SIMC for regions without wellbeing consultant Systems/Process Wellbeing not well coordinated Framework Conceptual notion with limited knowledge of how to operationalise

Recommendations - Structure New Create 8th region for IM Centralise Centralise workers compensation reconciliation Centralise Snr HSC reporting Review Modify CMO role to become IMC role Central IM to be CoE focused on policy, external contract management complex workers comp, IHR Regional wellbeing coordinators and interface with existing regional roles

Recommendations – IM/Claims Regions Return of management for cleaners claims CMO payroll activities to be limited to employees on a claim of some type Review Level of accountability in schools for injury management (RRTWC) QSuper claims management and RTW processes Regional wellbeing coordinators and interface with existing regional roles System Modify process for regional staff to record IMS information Prioritise system enhancements Negotiate with IT for increased bandwidth

Recommendations – H&S Processes Review Training Review policy and procedures to ensure consistency Review ASA and incident management process for useabilty Review Level of accountability in schools for H&S Advisor Training Develop central repository for training packages

Recommendations – Wellbeing & Financial Ensure wellbeing strategies are risk based Review Funding models for teachers on workers comp to promote early RTW Accountability Option for devolving WorkCover premium to school/regional level Consider KPIs for school leaders re injury/claims practices