A manifesto for the student experience Ian Dunn

10 key aspects of the student experience Quality of teaching Communities of learning An inclusive environment Physical learning environment Openness and challenge Student voice Graduate outcomes International experiences Technology The customer experience

Quality of teaching Coherence of the course The importance of the teacher as a role model Learning resources Data to support learners and learning

Communities of learning and belonging Students as partners Co-creation and co-development of courses Cohort identity Creating an early, strong bond between student and university

An inclusive environment Celebrating diversity Curriculum that includes and engages Learning spaces as enablers

The physical environment Quality learning spaces 24/7 study spaces Technological infrastructure Collaborative and accessible spaces

Open debate and challenge Freedom of speech and space to challenge Tolerant behaviours Communities of practice

Engaged students and their voice Representation and individual voices Clear feedback and action Informal mechanisms for engagement – the coffee conversation Wide access to a range of supported extra and co-curricula activities

Graduate outcomes and destinations Placements, internships and volunteering Advice and guidance Leading societal change for inclusive employment Data

An international experience Mobility as social capital Partnerships and the opportunity to gain credit across borders Connected global classrooms International classrooms on campus

The role of technology Campus infrastructure and accessibility Learner analytics and AI On-line learning Curriculum built from the technology out Micro-credentials

The broader customer experience Managing the journey Understanding the customer Individual experiences

Current challenges Sector regulation – national and international Innovating for outstanding student experiences Value for money Digital credentials and the big corporates Over complicating the experience – it is about great teaching!

Summary Managing the current risks and looking to the future Keeping things as simple as possible and remember the students Creating an open and inclusive environment Personalising the learner journey Creating great student experiences