Member Resource Center Phone System Overview

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Presentation transcript:

Member Resource Center Phone System Overview Local 1000 Council Meeting June 28, 2009

Queue Management Call Routing On Hold Options Queue Wall Display Real Time Updates Call Back Features

Workforce Management Forecasting Staffing Scheduling

Net Phone What is Net Phone? Speed Dial Directory Scheduled Callbacks Chat Resource Library

Reporting Call Center Performance Rep Performance

Call Monitoring Training Tool Member Satisfaction

Database Management Update Member Information Establish Call History Track Call Type Resolved/Referred