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Presentation transcript:

Overview Presentation www.simple-help.com © simplehelp ltd

Critical Systems Computer infrastructure is the backbone of every business today Technicians need tools to anticipate problems, apply fixes on demand, manage maintenance Issues resolved quickly mean productivity and efficiency gains, happier employees www.simple-help.com © simplehelp ltd

SimpleHelp Maximise uptime for employees and management Minimise downtime of critical systems Reduce time to resolve issues Streamline IT support department Secure, internally managed remote access for employees and external contractors www.simple-help.com © simplehelp ltd

Remote Support Users can easily request help Technicians are notified, can prioritise virtual queues of users Pertinent information is automatically gathered Technicians can take control of the computer, chat with the user Fewer physical visits, faster resolutions www.simple-help.com © simplehelp ltd

Remote Access Can be installed from within support sessions or en-masse Technicians can access machines unattended to apply fixes, maintenance Live monitoring allows Technicians to diagnose problems at a glance Users, contractors can be given secure, simplified remote access www.simple-help.com © simplehelp ltd

Remote Management Alerts provide constant, frequent checks over critical systems, frequent user issues Flexible action system can notify technician, take remedial action Issues are anticipated, resolved before they become a problem Mass tools allow Technicians to perform maintenance, fixes across large groups of machines www.simple-help.com © simplehelp ltd

Self Hosting Benefits Integration with your existing systems, authentication Updates happen on your schedule In-house controls on access, permissions, sharing All data flows only through your network www.simple-help.com © simplehelp ltd

Enterprise High Availability Failover transfers live (support, customer, access) to a secondary or tertiary server Clustering for large scale remote access deployments LDAP/AD, RADIUS, Two Factor, TOTP, redundant auth servers No additional costs for failover or clustering servers www.simple-help.com © simplehelp ltd

4500+ SimpleHelp servers operational worldwide, proven in Enterprise UK based since 2007 4500+ SimpleHelp servers operational worldwide, proven in Enterprise Decades of developer experience with high performance scalable systems Extended trials available on request www.simple-help.com © simplehelp ltd