Local Action Team Patient Journey Mapping April 7, 2016

Purpose of the Collaborative Introductions Who are you? Where are you from? What do you want out of the day? Purpose of Patient Journey Mapping

Purpose of the Collaborative Increase the number of children and youth (0-25 years old) and families seeking and receiving timely access to integrated, mental health and substance use services and supports Document examples and results of the involvement of children, youth and families in decisions related to program and system design, clinical practice and policy development

Ground Rules Create and Hold Safe Space Open Curious Respectful Courageous Forward looking No blame Confidential – experiences stay in room; learning goes forward

Overview of Our Mapping Stage 1: Welcome, Introductions and Preamble – 20 minutes Stage 2: Journey Mapping – 100 minutes Dinner – 30 minutes Stage 3: Reflections and Generating Solutions – 45 minutes Stage 4: Validation with youth and families – 30 minutes Stage 5: Final Wrap Up – 15 minutes Stage 6: Future Action

Stage 2: Patient Journey Mapping [*] journey – identify barriers and ideas Youth and families’ journey – identify barriers and ideas Facilitator's role Recorder’s role Safe space

Listening For and Identifying Barriers What was the experience of the youth accessing supports and services What was the experience of the family? What were the challenges What worked well? What were the wait times for transitions, service provision? Ideas for improvement from youth and families? How might the system be improved? Ineffective experiences or “misses” where support could have been provided Times where resources, supports could have positively impacted the youth and family What worked well that we can spread?

Barriers Ideas For both composite case and experiences of youth and family

*’s Journey: Ages 5 - 6 Composite case narrative

*’s Journey: Ages 7-12 Composite case narrative

*’s Journey: Ages 12 - 13 Composite case narrative

*’s Journey: Ages 13 - 15 Composite case narrative

*’s Journey: Ages 15 -16 Composite case narrative

*’s Journey: Ages 15 -16 con’t Composite case narrative

*’s Journey: Ages 16 - 17 Composite case narrative

Dinner

Stage 3: Reflection and Generating Solutions What are the themes arising from the Barriers? Ideas: What did we hear youth and family say would be helpful? What are we curious about trying? What can we test next week or month at the local level?

Stage 4: Validation with Youth and Families Did we listen well enough? Did we miss anything? Do you want to add anything?

Stage 5: Final Wrap Up One word to describe how the evening has been for you?