BPM Strategy June 2012 Info-Tech Research Group

Introduction Key Insights Survey Question Graphs In appreciation for your participation in this survey, we have created this exclusive summary of results. The data you provided is being leveraged in our research. Thank you for your participation. This document has these three main sections: Key Insights Survey Question Graphs Respondent Demographics If you have any questions or concerns please contact: Scott Koopman Panel Coordinator Info-Tech Research Group E-mail: skoopman@infotech.com Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

The number 1 issue is not having well defined organizational processes Not having well defined organizational processes was ranked as the number 1 issue, but the other issues were not too far behind. The one issue that does not seem to be a problem is having insufficient technology. The average rank score was calculated by using the following technique: A rank of 1 was assigned 8 points; A rank of 2 was assigned 7 points; …; A rank of 8 was assigned 1 point. The points for each activity were then averaged to give the overall rank score. Info-Tech Research Group

Impact on decision to implement a BPM strategy The activities that had the highest correlation were those who wanted to improve quality of process outputs as well as improve customer satisfaction. Similarly, improving compliance with applicable regulations was highly correlated with improving process measurability and increasing the quantity of process outputs. Improving the quality of process outputs > 0.45 0.36 to 0.45 0.26 to 0.35 0.16 to 0.25 ≤ 0.15 Improving overall customer satisfaction Increasing the quantity of process outputs Improving compliance with applicable regulations Improving process measurability Improving the quality of process outputs Improving process cycle time Improving overall customer satisfaction Improving compliance with applicable regulations Increasing the quantity of process outputs Source: Info-Tech Research Group, n = 38 Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

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