Can self-service technology help hospitals optimize labor and drive revenue?

ACS implemented NCR Patient Portal in 2006 Enabled patients to access account balances and bill payment services Schedule appointments and pre-register upcoming visits

Extended Self-Service system includes NCR MediaKioskTM Automates Patient registration process NCR providing comprehensive support for AHS solution

Adventist now collects six percent of its patient revenue through on-site kiosks and on-line bill pay, helping the health system to reduce days in accounts receivable and increase collections without having to add additional staff

In addition ACHS has increased patient satisfaction by enabling patients to conduct transactions how, when and where it is most convenient for them

Did Hertz improve customer satisfaction and operational efficiency with self-service?

Since Hertz first piloted self-service check-in from NCR at its Simply Wheelz site in Orlando, the program has grown to more than 29 U.S. airport locations and is now expanding in Europe as well

In June of 2008, Hertz launched its Self-Service Check-in program, guaranteeing that customers who use self-service will be on their way in 10 minutes or less

Today, 80% of the transactions in Orlando are now conducted on the NCR kiosks

Hertz is seeing 62% usage rates across all locations and has done in excess of 125,000 rentals via self-service

Average check-in time is approximately 5 minutes NCR is also providing Hertz with comprehensive hardware support services including remote management and help desk assistance, to ensure the greatest availability