PPG meeting 1st May 2019 Welcome

Ground Rules Confidentiality GDPR Not about you (or your friends relatives etc) Listen and be heard What can you do to be involved www.riversidesurgery.co.uk

Future of PPG Good for patients because: Patients will be more responsible for their own health. Patients will have a better understanding and knowledge of the practice and its staff. Patients will benefit from improved communications with staff. Patients will have a forum to suggest positive ideas and voice concerns.

Significant events – past year Removal and storage of paper clinical records Telephone system & Reception leaving messages PACE Pharmacist – x 1 Patient facing x 1 Medicines management EPS2 Partial booking – referrals

Significant events – cont’d Car Park charges Postural Stability classes PCN – Dr Neill Bramble