Rider 360 2.0

Rider 360 History Access Services has been engaged with Fairway Technologies, former PDSA, Inc., since May 01, 2006 to start the development of Rider 360. The contract was renewed on May 01, 2011 until April 30, 2019. The Board approved transitional contract to Fairway Technologies on May 13, 2019 to extend the contract period to October 31, 2019. Rider 360 2.0 new contract was awarded to Cambria Solutions, Inc. on May 13, 2019. Applicable federal regulations as interpreted by the courts require that all public fixed route operators must provide or certify there is provided ADA paratransit service complementary to its fixed route and which is designed, funded and implemented to fully meet all projected demand for next-day complementary ADA service. [49 C.F.R. 37.131(b)] The paratransit system must also be operated so as to be free of capacity constraints . [49 C.F.R.37.131(f)] Anderson v. Rochester-Genesee Regional Transp. Authority  337 F.3d 201, 210 -212 (C.A.2 (N.Y.),2003) For many years Access has used HDR to project ridership. WHEREAS, since the Americans with Disabilities Act (ADA) requires transit agencies to service all reasonably anticipated demand, Access Services has contracted with HDR Decision Economics to provide ridership projections that are used to recommend funding amounts to meet the annual ADA obligations for Los Angeles County The assurances in Group 01.F are consistent with the U.S. OMB assurances required in the U.S. OMB SF-424B and SF-424D, updated as necessary to reflect changes in Federal laws and regulations. 1. Administrative Activities. On behalf of your Applicant, you assure that: a. For every Project described in any application it submits, it has adequate resources to properly plan, manage, and complete its Project, including the: (1) Legal authority to apply for Federal funding, (2) Institutional capability, (3) Managerial capability, and (4) Financial capability (including funds sufficient to pay the non-Federal share of Project cost),

Rider 360 2.0 Objectives Compliance Updated compliance with accessibility guidelines such as the WCAG 2.0 Compliance with HIPAA privacy and security act to protect rider data Browser Support Improved accessibility through broader browser support of various major browsers Data Encryption Stronger data encryption and security measures to help ensure compliance with industry best practices API Enhancement Enhancing Application Programming Interfaces (APIs) between ancillary systems to optimize business performance and functionality, comply with industry rules and regulations, and leverage industry best practices Applicable federal regulations as interpreted by the courts require that all public fixed route operators must provide or certify there is provided ADA paratransit service complementary to its fixed route and which is designed, funded and implemented to fully meet all projected demand for next-day complementary ADA service. [49 C.F.R. 37.131(b)] The paratransit system must also be operated so as to be free of capacity constraints . [49 C.F.R.37.131(f)] Anderson v. Rochester-Genesee Regional Transp. Authority  337 F.3d 201, 210 -212 (C.A.2 (N.Y.),2003) For many years Access has used HDR to project ridership. WHEREAS, since the Americans with Disabilities Act (ADA) requires transit agencies to service all reasonably anticipated demand, Access Services has contracted with HDR Decision Economics to provide ridership projections that are used to recommend funding amounts to meet the annual ADA obligations for Los Angeles County The assurances in Group 01.F are consistent with the U.S. OMB assurances required in the U.S. OMB SF-424B and SF-424D, updated as necessary to reflect changes in Federal laws and regulations. 1. Administrative Activities. On behalf of your Applicant, you assure that: a. For every Project described in any application it submits, it has adequate resources to properly plan, manage, and complete its Project, including the: (1) Legal authority to apply for Federal funding, (2) Institutional capability, (3) Managerial capability, and (4) Financial capability (including funds sufficient to pay the non-Federal share of Project cost),

Best Business Practices Rider 360 2.0 Objectives Cloud Integration Integration of cloud services that will improve business continuity through cloud-based redundancy, storage, and recovery Best Business Practices Improving business practices supported by a system that will store and retrieve relevant information in a more accurate and timely manner Transition Upon completion, Access will expect a smooth, seamless, and expedited transition from Rider360 1.0 to 2.0 No interruption of service and minimal disruption to business operations Complete retention of existing data, services, and functions Applicable federal regulations as interpreted by the courts require that all public fixed route operators must provide or certify there is provided ADA paratransit service complementary to its fixed route and which is designed, funded and implemented to fully meet all projected demand for next-day complementary ADA service. [49 C.F.R. 37.131(b)] The paratransit system must also be operated so as to be free of capacity constraints . [49 C.F.R.37.131(f)] Anderson v. Rochester-Genesee Regional Transp. Authority  337 F.3d 201, 210 -212 (C.A.2 (N.Y.),2003) For many years Access has used HDR to project ridership. WHEREAS, since the Americans with Disabilities Act (ADA) requires transit agencies to service all reasonably anticipated demand, Access Services has contracted with HDR Decision Economics to provide ridership projections that are used to recommend funding amounts to meet the annual ADA obligations for Los Angeles County The assurances in Group 01.F are consistent with the U.S. OMB assurances required in the U.S. OMB SF-424B and SF-424D, updated as necessary to reflect changes in Federal laws and regulations. 1. Administrative Activities. On behalf of your Applicant, you assure that: a. For every Project described in any application it submits, it has adequate resources to properly plan, manage, and complete its Project, including the: (1) Legal authority to apply for Federal funding, (2) Institutional capability, (3) Managerial capability, and (4) Financial capability (including funds sufficient to pay the non-Federal share of Project cost),

Project Scope Access Services seeks to upgrade the current 1.0 version of Rider360 (Rider360 1.0) to an advance 2.0 version (Rider360 2.0) to enhance business performance, comply with new rules and regulations, and implement new and expanded capabilities to reflect industry best practices Contractor shall develop and implement Rider360 2.0 by performing the following Tasks: Task 1: Project Management Task 2: Current Rider360 1.0 Support Task 3: WCAG 2.0 Implementation Task 4: Browser Update Task 5: Data Encryption & Security Task 6: HIPAA Compliance Task 7: Application Programming Interfaces (API) Enhancements Task 8: Implementation Task 9: Data Migration Task 10: Post-Transition Operations and Maintenance

Timeline Applicable federal regulations as interpreted by the courts require that all public fixed route operators must provide or certify there is provided ADA paratransit service complementary to its fixed route and which is designed, funded and implemented to fully meet all projected demand for next-day complementary ADA service. [49 C.F.R. 37.131(b)] The paratransit system must also be operated so as to be free of capacity constraints . [49 C.F.R.37.131(f)] Anderson v. Rochester-Genesee Regional Transp. Authority  337 F.3d 201, 210 -212 (C.A.2 (N.Y.),2003) For many years Access has used HDR to project ridership. WHEREAS, since the Americans with Disabilities Act (ADA) requires transit agencies to service all reasonably anticipated demand, Access Services has contracted with HDR Decision Economics to provide ridership projections that are used to recommend funding amounts to meet the annual ADA obligations for Los Angeles County The assurances in Group 01.F are consistent with the U.S. OMB assurances required in the U.S. OMB SF-424B and SF-424D, updated as necessary to reflect changes in Federal laws and regulations. 1. Administrative Activities. On behalf of your Applicant, you assure that: a. For every Project described in any application it submits, it has adequate resources to properly plan, manage, and complete its Project, including the: (1) Legal authority to apply for Federal funding, (2) Institutional capability, (3) Managerial capability, and (4) Financial capability (including funds sufficient to pay the non-Federal share of Project cost),

Hybrid Project Approach Applicable federal regulations as interpreted by the courts require that all public fixed route operators must provide or certify there is provided ADA paratransit service complementary to its fixed route and which is designed, funded and implemented to fully meet all projected demand for next-day complementary ADA service. [49 C.F.R. 37.131(b)] The paratransit system must also be operated so as to be free of capacity constraints . [49 C.F.R.37.131(f)] Anderson v. Rochester-Genesee Regional Transp. Authority  337 F.3d 201, 210 -212 (C.A.2 (N.Y.),2003) For many years Access has used HDR to project ridership. WHEREAS, since the Americans with Disabilities Act (ADA) requires transit agencies to service all reasonably anticipated demand, Access Services has contracted with HDR Decision Economics to provide ridership projections that are used to recommend funding amounts to meet the annual ADA obligations for Los Angeles County The assurances in Group 01.F are consistent with the U.S. OMB assurances required in the U.S. OMB SF-424B and SF-424D, updated as necessary to reflect changes in Federal laws and regulations. 1. Administrative Activities. On behalf of your Applicant, you assure that: a. For every Project described in any application it submits, it has adequate resources to properly plan, manage, and complete its Project, including the: (1) Legal authority to apply for Federal funding, (2) Institutional capability, (3) Managerial capability, and (4) Financial capability (including funds sufficient to pay the non-Federal share of Project cost),