Helping people live the healthiest lives possible® Strong Foundation Mission Helping people live the healthiest lives possible® Vision Be a model health system by providing extraordinary care and superior service at an affordable cost.

In the eyes of our patients—FUTURE STATE GOAL FROM WHAT WE THINK TO WHAT THEY WANT We ask patients what is meaningful to them Personalized We know what’s best for patients Access is easy, convenient, digitally-enabled 24h Always-on Available during operating hours Patients don’t know the implications of their choices We help empower the customer to take control of their care and health Empowering We leverage technology to take friction out of the care journey Frictionless Barriers are just part of healthcare Care starts when patients walk in the door and ends when they’re cured We get upstream, engaging thoughtfully throughout their care journeys Coordinated Patients won’t understand the details We provide what patients need to make sound financial and care decisions Transparent

A contemporary model: strategic direction High-Value Delivery Support Healthy Communities Customer-Centric Accelerated Performance Focused Innovation Smart Growth

Intentional Leadership

Intermountain Leadership Expectations Leadership Expectations describe how we live and work. Leadership is a privilege that we earn every day from those that we lead. Caregiving. We are all caregivers. We treat our patients, families, and each other the way they want to be treated.    Purposeful. We believe leadership is a high calling and our purpose is to advance the greater good. Teamwork. We believe that the best results come from working together and including everyone. Courageous. We have the courage and discipline to take action for our patients, families, and community — even in the face of fear and adversity.    Innovative. We ask “why” and pursue new insights courageously. Empowered. We are empowered, and we empower others to action. Results Oriented. We focus relentlessly on implementation and believe that data provides the foundation for excellent decision making.