Parking Bicycles Lesly 賴芷媛 孫凡耘 李沅迪 Roberto NEEDFINDING

Problem Domain Where can I park my bicycle? Why do I choose this place? Is there any available slot? Where did I park it? CROWD POWER

Needfinding Methodology

Who?

Why?

How?

Where?

Questions asked What is the most annoying thing of owning a bicycle in NTU? Where is a parking space within campus that you would consider is always available? Why do you chose to use or not to use a bicycle? Are you a person who prefers jamming your bicycle in order to park it where you want or would you rather take a few more minutes and find somewhere else to park?

Interview Results Most people use their bicycles EVERYDAY Forgotten at least once where they have parked their bicycles Not willing to deal with the hazardous task Want to find a way to save time when arriving to their destination

“I just throw my bicycle “ I always get hurt when trying to remove the “I just throw my bicycle bicycle from the parking slot” wherever I can” “I don’t find the need of having an app to I feel it help find parking for bicycles. “I’m annoyed by the fact that there would just waste more time than just come are too many bicycles everywhere in here and jam my bicycle anywhere” campus, and the simple task of finding a parking space has become an ordeal.” “As a freshman in NTU, an app would be useful to help me know new places where to park”

Surprises No need for an app Constant towing More bike users Male vs female

Empathy Map - Say “ I would really enjoy having a reliable way where I could look before leaving my dorm and save some time if I am running late” “I often forget where I park my bike, although I use my bike everyday between every class” “The most annoying thing of having a bike in NTU is definitely finding my bike and pulling it out of a packed parking place.” “I like owning a bike because it lets me go somewhere far for lunch, instead of always eating within campus” “I don’t mind the over crowding, I only find it annoying when my bicycle gets stuck with other bicycles” "I prefer to jam my bike anywhere, instead of looking for an empty space. It’s not a problem for me” “Traffic within campus is dangerous, so I prefer just to walk” “Most of my classes are in close range so I find it easier just to walk, even if it takes me more time”

Empathy Map- Do Ride bicycles between every class Jam bicycles Look for a convenient available space Park near classroom building Walk within campus Search where bike is parked

Empathy Map - Think Where can I park my bike? I am wasting my time looking for an empty slot I can jam my bike here Why are there so many bikes? Where else can I park it? Will my bike be towed?

Empathy Map - Feel Annoyed when bike is towed Content with the current bike situation Angered when bicycle is tangled between others Confident that they know exactly where they parked their bicycles Helpless and confused when bike is lost Indifference towards the issue

Conclusion NEED for a better way to park bicycles across campus NEED for a way to locate the bicycle Convenience and comfort Save time