Use this Master Student Map to ask yourself, Managing conflict Developing emotional intelligence Building relationships across cultures Asking for help Leadership in a diverse world Master Student profile: Nilofer Merchant HOW? Learn to work effectively in study groups and teams Gain skills to resolve conflict between people Take projects from initial planning to successful completion WHAT IF? You could learn from and work with anyone – even people who differ from you in significant ways? WHY? In a competitive job market, your ability to collaborate with coworkers and build long-term relationship can make you stand out. WHAT? Power Process: Choose your conversations and your community Cooperative learning: Studying in groups Four simple “people skills” Getting to “done” – the practical art of project management The all-purpose project planner Collaborate in effective teams Make the most of meetings Master Student Maps that introduce each chapter guide students through the chapter with an overview while reinforcing the four key questions of the Kolb Learning Style Inventory – Why? What? How? And what If? You may wish to highlight key articles as you walk students through this slide or ask if there are any questions about the articles.

Choose your Conversations and your Community Use conversations to change habits connect with people who are different from you explore new ways of seeing the world create new options Are you active or passive when it comes to choosing the conversations in your life? Would you like to change that? Write an intention statement. When you are a student in college, you have many opportunities to engage in conversations…. with peers, professors, and community members in person and online. You have choices about these conversations. What kinds of choices do you have when engaging in such conversations? (Augment student sharing with the four examples in this slide – changing habits, connecting with people who are different -- or similar -- to you, exploring new ways of seeing your world, and creating new options for you. We know from the Chapter about Time that we all have 168 hours per week. By choosing your conversations carefully, you maximize your opportunities to grow during your college experience. Consider these two questions. Write an intention statement.

COOPERATIVE LEARNING: Studying in groups FORM Choose a focus Look for dedicated students Hold a planning session Due a trial run CONDUCT Ask instructor for guidelines Set an agenda for each meeting Assign roles Cycle through learning styles Teach each other Test one another Compare notes Create large mind maps or concept maps Monitor effectiveness Use technology to collaborate College students need to learn the value of study groups. Ask your students to share if they have been in successful study groups and how that experience was successful. There are strategies for both FORMING and CONDUCTING study groups. Ask – If you don’t follow these guidelines, what are some of the potential pitfalls?

4 Simple “PEOPLE SKILLS” Smile Shake hands Make small talk Express appreciation Don’t underestimate the value of small gestures in developing rapport with people. People are more likely to listen to you when they know your care about them and people skills can give you a measure of job security. Use these suggestions as reminders to practice the habit of showing respect and courtesy to people on a daily basis!

Getting to “done” – the practical art of project management Adopt a project mindset Divide and conquer Engage the key players Students will be called upon at school or work to manage a project. We are all leaders. These tips will help engage their skills at collaboration, communication, and conflict resolution. First, we need a plan and then we need to work that plan. Have students practice these skills using the All-Purpose Project Planner in the book. This can be used for most projects assigned to a group of students that must learn to work together and complete tasks for the collective good.

Collaborate in effective teams Choose team members willing to learn Determine an optimal size Draw lessons from past experiences Create a project plan Encourage new ideas Even out the workload Practice integrity Share leadership Sustain team focus with two key questions Keep stakeholders informed Celebrate and recap Most work in organizations require teamwork. Ask students to share previous experiences working in a group that were less than optimal. Often they report that one or two members did all the work. Ask students to identify which of these suggestions could prevent problems in the future.

Make the most of meetings Time Wasting Meetings tend to be: Open-ended Unstructured Standing Inconclusive This article offers an opportunity to discuss potential problems with unproductive meetings and look at advice to avoid these pitfalls. Meetings serve a purpose and promote creativity and productivity, when done right.

Make the most of meetings Productive Meetings Before: Prepare During: Stay engaged & take notes After: Review notes & follow-up When you lead: Think carefully about benefits and costs Eliminate recurring meetings Schedule carefully Plan a focused agenda and attendee list Set clear starting and stopping times End with a to-do list Assign students to attend a club meeting and write an evaluation of how to improve the productivity of the meeting using these tips.

MANAGING CONFLICT Focus on content Focus on process Back up to common ground State the problem State all points of view Ask for complete communication Focus on solutions Focus on the future Focus on process Commit to the relationship Allow strong feelings Notice your need to be “right” Slow down communication Communicate in writing Ask someone to share a conflict they experienced in school or work, maybe with a roommate and how emotions affected the interaction. Content strategies are all about defining the problem, exploring viewpoints and discovering solutions. Process strategies are about resolving the conflict. Explore which of these strategies might have changed the interaction in the conflict shared. Ask two students to role play a conflict gone bad and a conflict that is resolved using these strategies.

Developing Emotional Intelligence Three Elements of Emotion Physical sensations Thoughts Actions Name your emotions Accept your emotions Express your emotions Respond, don’t react Make decisions with emotional intelligence What is emotional intelligence? What are the elements of emotion? These five strategies will help students get in touch with their emotional intelligence. Ask the students to write a discovery statement about this topics.

Building relationships across cultures Self-discovery Learn about other cultures Differences between individualist and collectivist cultures Reach out Common ground Speak and listen with cultural sensitivity Find a translator, mediator, or model Develop support systems Accept feedback Speak up against discrimination Change the institution

Asking for help Ask with clarity Ask with sincerity Ask widely Ask with an open mind Ask with responsibility Ask with an opening for more ideas …Ask again Asking strategic questions contributes to our ability to get what we want in life. Not asking is a sign of weakness. How you ask for information has a lot to do with the results you get. Assign students to identify an area in school or life that they really need some help and to practice these strategies for asking an appropriate person for assistance. It may be an office on campus, an instructor, a friend or coworker.

Leadership in a diverse world Own your leadership Be willing to be uncomfortable Allow huge mistakes Take on big projects Provide feedback Paint a vision Model your values Make lots of requests Follow up Focus on problems, not people Acknowledge others Share credit Delegate Balance styles Listen Communicate assertively Practice We are all leaders. In what instance or setting have you been a leader. At work, at church, at school, at home, other? Developing leadership skills will help you succeed in college and help you get a better job. Employers are looking for leadership potential and experience. How can you get leadership experience now? Consider inviting a representative from student government to be a guest speaker to provide a personal testimonial about learning how to lead, and the benefits of leadership. 14

FIVE Cs Character Creative Thinking Critical Thinking Communication FOR YOUR CAREER CHARACTER CRITICAL THINKING CREATIVE THINKING COLLABORATION COMMUNICATION Character Creative Thinking Critical Thinking Communication Collaboration These represent five crucial connections between skills learned in school and skills required in the workplace. Success in higher education promotes success in the workplace. Use the exercise at the end of each chapter to make specific connections between the gold mine of information contained in each chapter and developing skills that will make students stand out to employers.