Attention: All samples and/or reagents submitted for any of our Laboratory Automation Services MUST be placed inside the cooler boxer that is in the designated drop-off/pick-up refrigerator! Our Courier Service does not know which samples belong into the cooler and which not, and therefore the courier will not collect any samples that have been placed somewhere else (for instance on one of the refrigerator shelves). We can guarantee timely processing of your orders only if your samples have been correctly placed inside the cooler box in time for the daily pick-up. Timely submission of Mouse Genotyping samples for pick-up on the same day (every Monday!) is absolutely critical to ensure samples will be entering the weekly service queue. Samples received after 1 pm on Monday will be stored and processed the following Monday.