Becoming Systemically Personalized

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Presentation transcript:

Becoming Systemically Personalized Presenter Name

5 Steps to Systemic Person-Centered Care Ask the person Empower staff Partner with clients Engage client communities Redesign the organzation

Individualizing services based on preferences and past history Ask The Person Focus Groups Open ended questions Individualizing services based on preferences and past history Empower Staff Keep them connected to person Provide space to redesign work Inclusion in decisions Partner with Clients Partnership Councils Care partner Programs Transform our language to show independance Engage Client Communities In health education Community Outreach Redesign Organization Workflow redesign Eliminate Silos Intentional Re-Education

True transformation is more than environmental and programmatic elements, its becoming systematically personalized! Not what we are doing but who we are…

Jim Kinsey Director Member Experience Planetree International jkinsey@planetree.org