RMS Tech Solutions 1

RMS Tech Solutions is established in the year 2019 at Pune, Maharashtra. RMS Tech Solutions is a Sole Proprietorship. We are providing enterprise telecommunication solutions to all kind of enterprises, Organizations, Institutions. RMS Tech Solutions is a leading asterisk based Telecommunication solution provider. RMS Tech Solutions2 Who We are?

RMS Tech Solutions3 What We Do? RMS Tech Solution provide telecommunication solutions to RMS Tech Solution provide telecommunication solutions to SME's, IT Industry, Call Centres and BPO Industry, Hospitality Industry, Hospitals, Real Estate Industry, Apartments, Educational Institutions in affordable prices. Telecom products that RMS Tech Solutions deal with are … IP PBX systems Call centre dialer with Predictive dialing and Progressive or Preview dialing features GSM DialerVoice LoggersPRI Cards GSM GatewaysPRI GatewayIVR Systems IP PhonesVideo ConferenceCRM

RMS Tech Solutions4 Our Strength 24/7 Support. Very good after sale service. We have technical support team who can help customers when they need most.

RMS Tech Solutions5 Products & Services IVR SYSTEM CALL CENTER DIALER GATEWAYS IPPBX VOICE LOGGER PRI CARDS

RMS Tech Solutions6 Products & Services CRM VIDEO CONFERE NCE SBC (Session Border Control) IP PHONES DOOR TO DOOR VIDEO PHONES 24/7 SUPPORT

RMS Tech Solutions7 IP PBX SYSTEMS IP PBX MINI IPPBX HOTEL IPPBX REAL ESTATE IPPBX APARTMENT IPPBX HOSPITAL IPPBX APPLIANCE IPPBX Supports PRI, GSM, SIP, Analogue Trunks

RMS Tech Solutions8 ARCHITECTURE

9 ARCHITECTURE

10 FEATURES Open Source Asterisk IP PBX Interactive Voice Response Video Conference Built in call recording Voice Logger Voice Mail to Distributed office set up Centralized Administration Call detail report Web based receptionist console GSM integration Audio conference bridging Fax support Logical partitioning 3 rd party application Integration Open Source Asterisk IP PBX Interactive Voice Response Video Conference Built in call recording Voice Logger Voice Mail to Distributed office set up Centralized Administration Call detail report Web based receptionist console GSM integration Audio conference bridging Fax support Logical partitioning 3 rd party application Integration CALL FEATURES Authentication Blacklists Blind transfer Auto call back Background music Backup system configuration Barge-in Call follow me Call forward on busy Call forward on no answer Call parking Call queuing Call recording Call retrieval Call routing CLI based routing Conference bridging Dial-in conference Database integration Dial by name Direct inward dialing (DID) Ring group Interactive directory listing Do not disturb Music on hold Music on transfer Date and time format Parallel ring Paging Remote office support Remote call pickup Roaming extension CALL FEATURES Authentication Blacklists Blind transfer Auto call back Background music Backup system configuration Barge-in Call follow me Call forward on busy Call forward on no answer Call parking Call queuing Call recording Call retrieval Call routing CLI based routing Conference bridging Dial-in conference Database integration Dial by name Direct inward dialing (DID) Ring group Interactive directory listing Do not disturb Music on hold Music on transfer Date and time format Parallel ring Paging Remote office support Remote call pickup Roaming extension

RMS Tech Solutions11 PRODUCT BUNDLES *e25 up to 25 extensions & 5 Concurrent Calls *e25 up to 25 extensions & 5 Concurrent Calls *e50 up to 50 extensions & 10 Concurrent Calls *e50 up to 50 extensions & 10 Concurrent Calls *e100 up to 100 extensions & 30 Concurrent Calls *e100 up to 100 extensions & 30 Concurrent Calls *e200 up to 200 extensions & 45 Concurrent Calls *e200 up to 200 extensions & 45 Concurrent Calls *e300 up to 300 extensions & 60 Concurrent Calls *e300 up to 300 extensions & 60 Concurrent Calls *e500 up to 500 extensions & 90 Concurrent Calls 90 Concurrent Calls*e500 up to 500 extensions & 90 Concurrent Calls 90 Concurrent Calls *e1000 up to 1000 extensions & 120 Concurrent Calls *e1000 up to 1000 extensions & 120 Concurrent Calls * Upgradable by clustering / compatible with PRI, GSM & VoIP

RMS Tech Solutions12 CALL CENTER DIALERS GSM DIALERS PREDICTIVE DIALING PROGRESSIVE or PREVIEW DIALING Supports PRI, GSM, SIP, Analogue Trunks

RMS Tech Solutions13 ARCHITECTURE

RMS Tech Solutions14 ARCHITECTURE

RMS Tech Solutions15 FEATURES GSM predictive dialer Auto change of the campaign according to time zone Auto change of the campaign according to time zone Automatic agent account lock Automatic agent account lock IVR database retrieval IVR database retrieval Click to call from website Click to call from website Dial-in/dial out multiparty conference Dial-in/dial out multiparty conference GSM predictive dialer Auto change of the campaign according to time zone Auto change of the campaign according to time zone Automatic agent account lock Automatic agent account lock IVR database retrieval IVR database retrieval Click to call from website Click to call from website Dial-in/dial out multiparty conference Dial-in/dial out multiparty conference Automatic call distribution Interactive voice response Voice logger Voice blasting Hosted dialer CRM integration SMS integration Automatic call distribution Interactive voice response Voice logger Voice blasting Hosted dialer CRM integration SMS integration Live/current agent monitoring Report and campaign statistics Voic to Missed call alert on agent screen Call history search and dial option Feedback IVR Live/current agent monitoring Report and campaign statistics Voic to Missed call alert on agent screen Call history search and dial option Feedback IVR Sticky agent and account based call routing Sticky agent and account based call routing Live/current agent monitoring Report and campaign statistics Voic to Missed call alert on agent screen Call history search and dial option Feedback IVR Live/current agent monitoring Report and campaign statistics Voic to Missed call alert on agent screen Call history search and dial option Feedback IVR Sticky agent and account based call routing Sticky agent and account based call routing

RMS Tech Solutions16 PRODUCT BUNDLES *astC5 - for 5 agents *astC10 - for 10 agents *astC30 - for 30 agents *astC60 - for 60 agents *astC100 - for 100 agents * Upgradable by clustering / compatible with PRI, GSM & VoIP

RMS Tech Solutions17 GSM GATEWAY Product Bundles 1 Port 1 Port 4 Ports 4 Ports 8 Ports 8 Ports 16 Ports 16 Ports 32 Ports 32 Ports Product Bundles 1 Port 1 Port 4 Ports 4 Ports 8 Ports 8 Ports 16 Ports 16 Ports 32 Ports 32 Ports Features Least Cost routing Least Cost routing DTMF Detection DTMF Detection Digital audio quality Digital audio quality Comfort noise generation Comfort noise generation Balance Alarm Balance Alarm Sending/Receiving SMS Sending/Receiving SMS White & Black list White & Black list Flexible IVR Flexible IVR Voice mail system Voice mail system Easy to use Easy to use Scalable – Just add additional channels to extend the system Scalable – Just add additional channels to extend the systemFeatures Least Cost routing Least Cost routing DTMF Detection DTMF Detection Digital audio quality Digital audio quality Comfort noise generation Comfort noise generation Balance Alarm Balance Alarm Sending/Receiving SMS Sending/Receiving SMS White & Black list White & Black list Flexible IVR Flexible IVR Voice mail system Voice mail system Easy to use Easy to use Scalable – Just add additional channels to extend the system Scalable – Just add additional channels to extend the system

RMS Tech Solutions18 PRI CARDS Product Bundles *ast 1 Port *ast 1 Port *ast 2 Ports *ast 2 Ports *ast 4 Ports *ast 4 Ports Product Bundles *ast 1 Port *ast 1 Port *ast 2 Ports *ast 2 Ports *ast 4 Ports *ast 4 Ports Features *astTECS PRI cards are high- performance, cost effective telephony cards available with carrier grade optional hardware echo cancellation. The card allows up to 96 (T1) or 120 (E1) channels and allows integration of legacy telephony systems with emerging Voice-over IP (VoIP) technologies. *astTECS E1/T1/J1 digital cards are designed to work with Open Source based VoIP platforms such as Asterisk® (e.g. PBX in a Flash®, FreePBX® Elastix®) & FreeSWITCH®. It supports industry standard telephony protocol families. Both line-side, trunk-side interfaces along with advanced call features are supported.Features *astTECS PRI cards are high- performance, cost effective telephony cards available with carrier grade optional hardware echo cancellation. The card allows up to 96 (T1) or 120 (E1) channels and allows integration of legacy telephony systems with emerging Voice-over IP (VoIP) technologies. *astTECS E1/T1/J1 digital cards are designed to work with Open Source based VoIP platforms such as Asterisk® (e.g. PBX in a Flash®, FreePBX® Elastix®) & FreeSWITCH®. It supports industry standard telephony protocol families. Both line-side, trunk-side interfaces along with advanced call features are supported.

RMS Tech Solutions19 VOICE LOGGERS Voice Logger system for Financial Institutes – Banks, Stock broking firms etc. Call Centers – ITES/ BPO/KPO Business Enterprises - IT, Real Estate, SMEs, Media Houses, Service Firms. Tourism & Hospitality – Hotels, Resorts, Railways, Car Rentals, Airline, Travel Agents. Health Care Sector – Hospitals, Clinics, Pharmacy Educational Institutions - Schools, College, Hostels, On-line training Voice Logger system for Financial Institutes – Banks, Stock broking firms etc. Call Centers – ITES/ BPO/KPO Business Enterprises - IT, Real Estate, SMEs, Media Houses, Service Firms. Tourism & Hospitality – Hotels, Resorts, Railways, Car Rentals, Airline, Travel Agents. Health Care Sector – Hospitals, Clinics, Pharmacy Educational Institutions - Schools, College, Hostels, On-line training

RMS Tech Solutions20 IVR Benefits Intelligent call routing allows your customers to reach the right agent every time they call Integrate your IVR system with internal applications to improve your call center operations Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution Advanced call routing allows your team to be accessible via mobile, land line, or even another IVR system Reduce idle time in your call center with outbound campaign managementBenefits Intelligent call routing allows your customers to reach the right agent every time they call Integrate your IVR system with internal applications to improve your call center operations Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution Advanced call routing allows your team to be accessible via mobile, land line, or even another IVR system Reduce idle time in your call center with outbound campaign management

RMS Tech Solutions 21 Thank You B-10, Krishna Sahakari Housing Society, Near Pragati Park, Anandnagar, Sinhgad Road, Pune – Call – – Website –