Flexible Services iNotice Board Monthly Performance Summary FY19 July 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for July 2018 Actual Trips Performed: 8,257 (41%) Actual Passengers Transported: 9,474 Overall On Time Performance: 97.4% Scheduled: 52.0% Appointment Time: 98.2% Productivity: 1.4 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for July 2018 Actual Trips Performed: 6,827 (23%) Actual Passengers Transported : 7,305 Overall On Time Performance: 98.7% Scheduled: 75.4% Appointment Time: 99.1% Productivity: 1.6 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for July 2018 Actual Trips Performed: 7,331 (38%) Actual Passengers Transported : 7,773 Overall On Time Performance: 98.9% Scheduled: 84.4% Appointment Time: 98.5% Productivity: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for July 2018 Total Trips: 22,415 Total Passengers : 24,552 Trip Per Hour: 1.6 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for July 2018 STAR Transported: 5,073 - Ambulatory 4,450- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 6,830 - Ambulatory 543- Wheelchair / Scooter, Etc. CapitaLand Transported: 7,750 - Ambulatory 87- Wheelchair / Scooter, Etc. Total : 19,653 - Ambulatory 5,080 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2019 April 1, 2018 – July 31, 2018 STAR Transported: 18,867 - Ambulatory 19,063- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 26,694- Ambulatory 1,854- Wheelchair / Scooter, Etc. CapitaLand Transported: 33,169 - Ambulatory 466 - Wheelchair / Scooter, Etc. Total : 78,730 - Ambulatory 21,383 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2019 April 1, 2018 – July 31, 2018 FY18 Total Trips: STAR: 33,262 (39.%) A+ MediTrans: 27,263 (31.%) CapitaLand: 32,384 (38%) FY18 Total Passengers : STAR: 37,841 (42%) A+ MediTrans: 28,336 (36%) CapitaLand: 33,345 (38%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 98% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 1.8 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9