Giving & Receiving Feedback July 23, 2019

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Presentation transcript:

Giving & Receiving Feedback July 23, 2019 Daniel Lobb, CPLP | TRP Enterprises, Inc. © 2019 TRP Enterprises, Inc.

GREAT GOOD OK NEEDS WORK STRAIGHT UP AWFUL

Feedback Feedback is information that we use to make corrections. Photo licensed by Creative Commons. Boeing Dreamliner.

Feedback is energy Grounded Resistance Power, usefulness

Benefits of Feedback Teaches how we affect the world around us. Tells us how others see us. Facilitates cooperation. Facilitates the free flow of information. Heals divisions between people.

Giving Feedback The best gift comes from our values. We give feedback based on the fact that: We care We’re responsible We respect their potential

Giving Feedback We often don’t give feedback due to: Our need to be liked Our fear of offending others Our own emotions

Left Field Photo licensed by Creative Commons.

Receiving Feedback Two Benefits: The substance of the message may be useful. We identify our triggers: why I am reacting to this?

Common Reactions Defensiveness/justification Denial Attacking the messenger Explaining or rationalizing Criticizing the manner of delivery

Always look for… Photo licensed by Creative Commons.

How can we receive feedback? Feedback is criticism Feedback is a gift Victim Mentality TRP

Criteria for Presentation Eye contact Voice Body language Passion, enthusiasm Content, facts, examples, benefits Organization, clarity Time constraint: 45 seconds Overall persuasiveness

Inspirational Leadership Assess strengths and opportunities…

THANK YOU NC GFOA! Daniel Lobb, CPLP daniel@trpnet.com TRP Enterprises, Inc. (336) 777-1947 www.trpnet.com www.linkedin.com/in/dlobb www.twitter.com/trpguy3