July 18, 2019 AAND Workshop Update from the Alabama 9-1-1 Board Prattville, AL

Introduction & Contact Information Alan Campbell Shelby County 9-1-1 Director & Vice Chairman for the Alabama 9-1-1 Board Email: acampbell@shelby911.org Phone: 205-541-3593

Staff Update Retired June 30th Helen Ron Dana Adam Administrative Vacancy _____@al911board.com Ron Cooley, CPA, Financial Analyst ron@al911board.com Dana Grubbs, Program Coordinator dana@al911board.com Adam Brown, Deputy Director adam@al911board.com Helen Ron Dana Adam

Four Year Term Expires July 18, 2020 AAND Representatives District 1 Chris Heger (Retired) Director Baldwin County ECD District 3 Larry Fisher Department of Emergency Communications Director City of Montgomery District 5 Brandon Wallace Director Athens/Limestone County 9-1-1 District 7 Melissa Dove Director Wilcox County E9-1-1 Requirements to vote… process, etc. Four Year Term Expires July 18, 2020

AAND Representatives District 2 District 4 Jeremy Williams Tim Web Director Geneva County E9-1-1 District 4 Tim Web Executive Director Winston County E9-1-1 District 6 Alan Campbell Executive Director Shelby County 9-1-1

Industry Representatives CMRS Wayne Hutchens Assistant Vice President Legislative & Regulatory Affairs AT&T Cable VoIP Providers Terry Womack General Manager Cable ONE, Inc. ILEC Evelyn Causey President/COO Hayneville Telephone Company, Inc. CMRS John Nettles President Pine Belt Telephone & Wireless Cable VoIP Providers Robert Smith Sr. Manager of Government Relations Charter Communications ILEC J. Frederick Johnson CEO Farmers Telecommunications Cooperative, Inc. July 2019

The past twelve months… Passed three administrative rules 585-X-4.08 Distribution Formula-Census Data Board adopts most recent population data October 1 each year 585-X-4.09 Distributions to Emergency Communication Districts from the Cost Recovery Fund Make ECDs whole, pay cost recovery to participating carriers, pay ANGEN costs, maintain a minimum balance equal to (90) days operational and administrative costs of the board, and determine if there are additional funds that may be distributed to the ECDs and, if so, do so by 50% equal parts plus 50% by population 585-X-4.10 Statewide 911 Charge Adjustment for the rate of growth in the CPI-U Increase 9-1-1 service charge from $1.75 to $1.86

The past twelve months… Granted $ 848,341.31 to 11 ECDS for 5 different project types

The past twelve months… Applied for federal grant Focus = Gaps in implementing NG9-1-1 What we’re doing with the grant: Issuing a Hosted CPE RFP and a Statewide GIS Project RFP Actual amount of 911 Grant Program funds available for Alabama Alabama Match Total $2,544,360 $1,696,240 $4,240,600

The past twelve months… Grew the Alabama Emergency Medical Dispatch Program From: To: 20 agencies 37 instructors 36 practitioners 29 agencies 67 instructors 319 practitioners (207 transitioned from existing programs; 112 new EMDs)

The past twelve months… Completed our second Legal Compliance Audit Cut the number of finding by 2/3 Updated the ECD Annual reporting spreadsheet Most participation so far; seven ECDs did not report, one of which had dissolved in 2017. Engaged for Upcoming Sunset Review Second of the statewide Board’s existence Had legislation passed for § 11-98-4.1 Sustainable funding for ANGEN or its progeny Reporting requirement of Board’s Executive Director to Legislative Leadership Annual Report to AAND

The past twelve months… Implemented CPI Increase 6 months early Paid out $3,483,963.50 to ECDs before Issued an ANGEN Refund Refunded $2,498,253.25 of projected, but unused ANGEN costs Declared a Cost Recovery Excess Distributed $2,000,000.00 to ECDs of unclaimed Cost Recovery funds

The past twelve months… Changed Banks Earned $98,124 in interest since December, ~4.5 x more than with previous bank Approved an ECD Consolidation Districts total = 86 (down from original 88) Successfully ended all ongoing litigation with providers Distributed an undisclosed settlement to ECDs as previously uncollected revenues

The past twelve months… Supported the 911 Saves Act Passed the House on 7/12/19 Reached out to ALL Telecommunicators in Alabama 2,130 Education and Outreach packets sent during Public Safety Telecommunicator Week Produced 1st 9-1-1 Directory Draft debuting now! Offered 284 training hours * 539 students attended 23 classes *does not include EMD

/ When What Where August 13, 2019 Quality Assurance:  Achieving QA/QI in the PSAP Shelton Community College            Gallion, AL September 17, 2019 Central Alabama Community College Alexander City, AL October 16-18, 2019 Advanced Telecommunicator Certificate Program - CLASS IS FULL Phoenix East-Meeting Room           Orange Beach, AL Wraps up what we’ve been advertising the past year. More to come! Upcoming Training

Training in the works… Tactical Dispatch (1-day Course) x 2 Customer Service (1-day Course) x 4 CMCP (5-day Course) x 1 Supervisor (3-day Course) x 1 Advanced Telecommunicator (3-day Course) x 4 7 different courses given 15 times through the end of calendar year 2020 Improving 9-1-1 Center Culture for Personal & Organizational Success (1-day Course) x 2 CTO (3-day Course) x 1

Upcoming Events • 7/18 ALNENA Quarterly Meeting AL 911 Board Office, 1 Commerce Street, Montgomery 12 PM--Boxed Lunch (sponsored by Carbyne); 1PM--Meeting • 8/11-14 APCO 2019 (Baltimore, MD) • 8/20-22 Annual ACCA Convention (Orange Beach) • 9/18 Public Hearing Proposed Rules/Board Meeting • 10/13-16 Gulf Coast 9-1-1 Conference (Orange Beach) • 11/20 Board Meeting

Questions Alan Campbell Shelby County 9-1-1 Director & Vice Chairman for the Alabama 9-1-1 Board Email: acampbell@shelby911.org Phone: