Becoming A Better Listener

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Presentation transcript:

Becoming A Better Listener LET I

The Process of Listening Introduction Listening is the neglected communication skill. We spend communicating (70% of our awake time), 10% of that time is spent writing, 15% is spent reading, 30% is spent talking, and an overwhelming 45% is spent listening. The Process of Listening Listening is a complex process.

Receiving Understanding Remember that hearing and listening are not the same. Hearing is the reception of sound. Listening is the attachment of meaning to sound. Understanding Effective communication depends on understanding.

Informative Listening The primary concern is to understand the message. Three key factors for informative listening: Increasing your vocabulary. Concentration requires discipline, motivation, and acceptance of responsibility. Memory helps informative listening.

Relationship Listening The purpose of relationship listening is to either help an individual or to improve the relationship between people. Appreciative Listening Appreciative listening includes listening to music for enjoyment, to speakers because you like their style, to your choices in theater, television, radio, or film.

Discriminative Listening Critical Listening Critical listening is listening to comprehend and then evaluate the message. Discriminative Listening By being sensitive to changes in the speaker’s rate, volume, force, pitch, and emphasis, the discriminative listener can detect both small and major differences in meaning.

QUESTIONS?