The DUCTZ Experience 1

A Brief Overview of how DUCTZ Cleans a Heating and Cooling System 2

System Inspection Always begin with an inspection Check all trunk lines and branch lines Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this? Inspect the inside of the unit, the blower and the coil as well

3. Use Negative Air Pressure 2. Clean registers 1. Create Access 6. Seal Access Holes 3. Use Negative Air Pressure Think of your business as a whole entity. Think of it as a circle, or a pie. It takes slices to construct an entire pie. Without a slice, there’s a void and an opportunity missed to enjoy a really tasty piece of pie. Just as there would be a void in the business and an opportunity missed on revenue and exposure if one of those pieces is missing. No matter how you slice it, all of the pieces of the pie are connected, as you see here. They all are part of another, and they all flow from one to the other seemlessly. The pieces necessary to build the DUCTZ business pie are… 5. Clean Blower and Coil 4. Clean Every Inch of Ductwork

Creating Access Holes Access holes are cut into the supply and return sides of the system so that the HEPA filtered negative air collection unit may be connected. These access holes are 8” to 12” in diameter. Smaller access holes are cut into strategic parts of the ductwork so that mechanical brushes and air tools may be inserted into the ductwork. These access holes are 1” to 2.5” in diameter. Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this?

Location Preparation Technicians bring a door mat, and will use shoe covers, and drop cloths to protect your flooring. Corner Guards are put into place to protect walls and stairways Any valuable to breakable items are relocated from the work areas

Clean Registers and Diffusers Registers and diffusers should be removed (if possible) HEPA vacuum loose debris off registers and diffusers Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this? Heavy debris should be washed off registers outside of the home

Collection of Contaminants During cleaning, the entire HVAC system is placed under continuous negative pressure (vacuum) to prevent the spread of contaminants. Continuous negative pressure allows very fine particles to be removed from the system as they become airborne, ensuring that these particles are not released into the living space when the system is turned on after cleaning. This negative pressure also serves to extract the loosened contaminants, which are collected and removed from the home. Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this?

Breaking Loose the Contaminants Properly cleaning HVAC systems requires removing the sources of contamination. Source removal begins with use of one or more agitation devices designed to loosen contaminants from the surfaces within the heating and air-conditioning system. Examples of agitation devices include brushes, air whips, and compressed air nozzles or “skipper balls.” Agitation can also be achieved through hand-brushing or contact vacuuming. Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this?

Mechanical Brushing System Most aggressive method to agitate dirt and debris Driven by power drills Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this? Primarily used on metal ductwork

Air Wash System and Tools After mechanical brushing is complete, the Viper Rod system uses compressed air to mechanically agitate all surfaces of the ductwork, dislodging remaining debris. Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this?

Clean the Air Handler, Blower Remove the panel and use a HEPA filtered vacuum to remove debris from inside the unit. If debris on the blower is light and loose, use HEPA filtered vacuum to remove it. Remove blower, if necessary, and clean outside of the home using a power washer. Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this?

Clean the Coil Use a HEPA filtered vacuum to contact vacuum debris off of the coil If debris is light and loose, use HEPA filtered vacuum to remove debris Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this? If necessary, use wet cleaning methods to remove debris from coil

Important to Know If you do not clean the inside of the unit, the blower and the coil, it doesn’t matter how clean you make the ductwork. Full system cleanliness is not achieved until all components of the system are cleaned.

Seal Access Points Large holes are sealed with sheet metal patches, zip screws and foil tape Small holes are patched with caps that are specifically made for these accesses Thanks guys. My final point on referrals is the biggest opportunity we miss. It’s customer referrals. We know that we set high cleaning standards and that we use high standards of care in homes and businesses that we clean. That’s why customers love us and that’s why partners refer us. When you clean a home, or when your techs are doing a home, I guarantee you there’s feedback from the homeowner. If you personally show them what’s in their system before you clean, through the use of a digital camera, and then you show them what their system looks like after, you’re going to get feedback. This QA/QC system is going to change the world. Many homeowners like to watch, and I hear comments all the time at how they’re amazed at what we do. Get them to share that amazement and tell the story! It’s real easy. Ask them what they think when you’re done, or maybe they’ve already told you what they think. When you get the good feedback, thank them for the kind words. Let them know that your business is primarily through referrals because it’s a needs based business. Then ask them if they know anyone, friends/family/associates that could benefit from what we do. For the rest of that day, and maybe the next couple, they’ll think about it and refer you when the time comes. BUT YOU HAVE TO ASK! To make this even more effective, if they’re absolutely elated, get them to put it in writing, in a brief testimonial. It only has to be a paragraph. Toward the end of this session, we’ll talk about how this written testimonial becomes a REALLY powerful tool. Any great experiences from you all on this? All access holes are sealed air tight to ensure system efficiency

Thank You! Contact DUCTZ of the Upper Bay Region for a free in home assessment and estimate 410-692-9775 scott.jasion@ductz.com 16