Concepts and Challenges Service Delivery Concepts and Challenges cbs-16@wmo.int

NMHS Service Production and Delivery From Jeff Lazo

Met/hydro service value chain Service production and delivery embedded within larger process of creating value From Jeff Lazo

Met/hydro service value chain NMHS Service Production and Delivery From Jeff Lazo

Met/hydro service value chain Private sector Media – television, radio, internet, newspaper … Non-traditional “channels” From Jeff Lazo

Met/hydro service value chain “End-users” Economic sector / individual firms General public / specific populations Public agencies From Jeff Lazo

Met/hydro service value chain Decision making constraints resources psychology of decision making - affect / cognition From Jeff Lazo

Met/hydro service value chain Outcomes Dependent on weather outcome, information, decisions made, resources and constraints of decision context personal well-being – death/injury/illness/inconvenience “economic losses” – lost output, wages, taxes From Jeff Lazo

Met/hydro service value chain Valuation Benefits of improved decisions with information Costs of creating, communicating, using the information e.g., cost of evacuation From Jeff Lazo

From Adriaan Perrels

From Adriaan Perrels

From Adriaan Perrels

Service Delivery The value of meteorological services to the user (or to society) is heavily dependent on good Service Delivery Good Service Delivery is not just a nice “add-on” – it is a fundamental part of our business. Without good Service Delivery, the value enabled by all the technical and scientific resources invested in Meteorology can be substantially lost.

Service Delivery The challenge is to: Define clearly the basics of good Service Delivery Apply them in our own (Weather) field Assist in their application within Climatology, Hydrology etc

Thank you 谢谢 cbs-16@wmo.int