Conflict Resolution – 12 Skills Materials based on Conflict Resolution Network www.crnhg.org, used with permission 10 – Willingness to Resolve For appr. 1 hour session we are covering chapter 7 A-C Conflict Resolution – 12 Skills

? Our part of the problem Discussion: Despite the great new skills we’ve acquired over the past weeks, sometimes something stops us from wanting to solve the conflict – what? 7.2

? Our part of the problem Discussion: What are the pay-offs from not fixing the problem? What do we get out of not resolving the conflict? 7.3

For things to change, first I must change 7.3

? Our part of the problem Discussion: Why might we be unwilling to look at ourselves? 7.3

projection Carl Jung describes two parts of our personality: Persona = what is known to us about us Shadow= the unconscious desires, feelings and intentions 7.6 and 7.7

projection Projection occurs when this unconscious part of ourselves seems to the conscious motivations in the mind and the behaviors of others. We see in other people and their behavior our own unconscious thoughts and feelings. It’s as if their behavior is a mirror, reflecting for us things about ourselves we don’t acknowledge. 7.6 and 7.7

inflamed informed 7.7

projection The Projection The Symptom The Hook Suppressed Need Unresolved personal history 7.9, 7.10, 7.11, handout projection & shadow Unacceptable qualities/characteristics

Projection Getting to know ourselves better and better means that we reduce the unconscious material (and area of ourselves) that is motivating our behavior. 6.8

Resentment & acknowledgment ? Resentment & acknowledgment Discussion: Why do we hang on to resentment? 7.12 7.13

7.14 and 7.15 resentment acknowledgement

Conflict resolution – 12 skills What’s happening in the next session? Conflict resolution – 12 skills

12 skills – 12 classes Win/win approach Creative response Empathy DISC exercise Listening skills Assertiveness Co-operative power Managing emotions Willingness to resolve Mapping the conflict Designing options

Ah conflict! What an opportunity!