Conflict Resolution – 12 Skills Materials based on Conflict Resolution Network www.crnhg.org, used with permission 11 – Mapping the Conflict For appr. 1 hour session we are covering chapter 8 A-D (E takes too long) abbreviated Conflict Resolution – 12 Skills

? Mapping the conflict Discussion: Why do we use a map in everyday life? 8.3

? Mapping the conflict Discussion: Think of a current conflict to which it was difficult to find any solution – what was making it so difficult? 8.3

The steps of ‘mapping’ Defining the issue 8.4 and 8.5

The steps of ‘mapping’ Identify who is involved 8.5

The steps of ‘mapping’ List the major concerns and needs of each party 8.6 Complete map together on the board Handouts ‘mapping’ and ‘how to uncover needs’

Reading a map What common threads or points do you notice on our map? 8.9 Handout ‘reading your map’

When to use mapping When, do you think, is mapping a conflict particularly useful? 8.10

When it is difficult to identify the issue Why is it sometimes difficult to identify the issue that causes the conflict (root cause)? 8.11 Skip group activity (no time in this session plan)

Conflict resolution – 12 skills What’s happening in the next session? Conflict resolution – 12 skills

12 skills – 12 classes Win/win approach Creative response Empathy DISC exercise Listening skills Assertiveness Co-operative power Managing emotions Willingness to resolve Mapping the conflict Designing options

Ah conflict! What an opportunity!