Chapter 18 Community and Group Communication

Characteristics of Effective Groups Collective identity Shared purpose Communication Open communication Group norms Participation Shared leadership Cohesion Shared decision making Conflict management Problem solving

Stages of Group Development Group formation Group initiation Group expansion Group membership Group dissolution Group stages and formation Forming Storming Norming Performing

Group Functions Group tasks Roles of group members Internal maintenance tasks Goal-attainment tasks Roles of group members Group maintenance roles Gatekeeper Encourager Conflict manager Standard setter/tester

Group Functions (cont.) Goal-attainment roles Initiator Opinion and information seeker/giver Clarification/elaboration builder Summarizer Decision-making facilitator Consensus builder

Group Functions (cont.) Groups as change agents Empowerment Concepts related to change Lewin Change occurs in stages

Types of Groups Educational/learning groups Support groups Self-help groups Therapy groups Task groups Focus groups Coalitions

Working with Groups Group leadership Evaluating groups Participatory leadership (democratic) Authoritarian leadership (autocratic) Evaluating groups Process evaluation Impact evaluation Outcome evaluation