The Transformation Journey As A Medical Home

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Presentation transcript:

The Transformation Journey As A Medical Home ~ A Tale of Two Practices ~ Medical Home Audioconference December 9, 2009

Objectives Recognize process of transforming to PCMH as more than NCQA recognition Highlight challenges, successes, & current activities of two practices on journey to more patient centered care

Agenda 1:00(ET)Intro’s & overview – Lisa Letourneau 1:15 Journey at New Pueblo Medicine – Mike Cracovaner, CEO 1:40 Journey at Eagle Family Medicine Center – Daniel Orr MD & Susan Orr Esq. 2:05 Panel Q & A 2:30 Adjourn

Defining the Medical Home “A medical home is not a building, house, or hospital, but rather an approach to providing comprehensive primary care. A medical home is defined as primary care that is accessible, continuous, comprehensive, family centered, coordinated, compassionate, and culturally effective.” - American Academy Pediatrics (1964) “Change is hard enough; transformation to PCMH requires epic practice re-imagination and redesign.” Nutting et al, Annals Fam Med (2009)

But What About NCQA Recognition?…

AAFP-AAP-ACP-AOA PCMH Joint Principles Every patient has a personal physician Care is provided by a physician-directed team who collectively care for patient Personal physician is responsible for providing all patient’s needs, or arranging for services to be provided by others Care is coordinated and integrated across all aspects of healthcare system Quality and safety are hallmarks of PCMH Patients are offered enhanced access to care (e.g. expanded hours, enhanced communication options) Payment appropriate recognizes added value of PCMH

Summing Up: Medical Home Is Where… Patients feel welcomed Staff takes pleasure in working Physicians feel energized every day

Are You There?

What Would Your Patients Say?