Managing Difficult Conversations

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Presentation transcript:

Managing Difficult Conversations February 8, 2017 Francine Montemurro, Boston University Ombuds

Think of a time when you successfully managed a difficult conversation. . . . . . or when you observed someone else do so.

What did you do, or what did you observe the other person do, that made it successful?

What makes difficult conversations difficult for you?

A conversation that needs to happen. . .

Preparing for the conversation . . .

Brainstorm in groups of 4 Catherine Rich Joanne Murabito Renda Wiener Joanna D’Afflitti Shoumita Dasgupta Natasha Hochberg Megan Young Jenny Siegel Lisa Quintiliani Lucia Plant Tracy Battaglia Lynn Deng

Fishbowl

Office of the Ombuds bu.edu/ombuds/ (617) 358-5960