Browse the site… http://www.iqa.org BS1036 Quality Management in the Public Sector 10: IQA/Customer Care Case Study Browse the site… http://www.iqa.org.

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Presentation transcript:

Browse the site… http://www.iqa.org BS1036 Quality Management in the Public Sector 10: IQA/Customer Care Case Study Browse the site… http://www.iqa.org Make a note of what you found most useful/interesting and then put in a note to fellow course members

Speed read the ‘Branch Office in Building Society’ case study….. BS1036 Quality Management in the Public Sector 10: IQA/Customer Care Case Study Speed read the ‘Branch Office in Building Society’ case study….. Make a checklist of the elements of a Customer Care policy that flows from this [ branch ]