Introducing, Launching QSEC: Innovative Statewide Educational Initiative In Quality Systems Quality Systems Education Collaboration Dr. John W. Sinn, Professor and Chair Technology Systems Department, BGSU

Overview of QSEC – What is it? Ohio companies teamed with higher education Lean, Six Sigma, DMAIC, DMADV, TQM Employees from multiple organizations Quality systems at BGSU form base Undergraduate, graduate degree programs Actual team-based projects in organizations On-line teaching, learning Electronic Infrastructure Cost savings for all………

Ohio Companies, Higher Education Build/rebuild competitiveness in organizations Manufacturing and non-manufacturing Multiple/same organizations, different facilities Suppliers and customers working together Work with two year schools to build systems BGSU undergraduate, graduate degrees Dedicated teams and projects in organizations Focus is lean six sigma, DMAIC, DMADV, TQM Electronic delivery, non-traditional audience Cost savings, win-win, gains for all………

Production Management Philosophy derived from Toyota Production System Elimination of Waste Replacement of batch and queue with flow manufacturing systems Optimal production efficiency achieved by:Just-in-time product deliveryUtilizes Team organizational systems What is Lean? Quality Systems Education Collaboration

What is Six-Sigma? The term "Six Sigma" refers to the ability of highly capable processes to produce output within specification. In particular, processes that operate with six sigma quality produce at defect levels below 3.4 defects per (one) million opportunities 1,000,000 units of Raw Materials 3.4Rejects 999,996.6 units of Good Products Quality Systems Education Collaboration

What is Six-Sigma? Six-Sigma is a collection of statistical, engineering based quality and process evaluation and improvement tools and practices. The foundational convictions of Six-Sigma are: Continuous efforts to reduce variation in process outputs is key to business success Manufacturing and business processes can be measured, analyzed, improved and controlled Succeeding at achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management Quality Systems Education Collaboration

Six-Sigma Includes TQM DMAIC DMADV Design of products and processes using DMADV – Define, Measure, Analyze, Design, Verify Improvement of existing products and processes using DMIAC – Define, Measure, Analyze, Improve, Control Sustaining improvements from DMADV and DMAIC through Total Quality Maintenance Quality Systems Education Collaboration

One of only a few such partnerships between a company and an educational organization in the country Combines graduate and undergraduate students in the same courses to teach leadership skills to the graduate level students while providing a performance model for undergrad students. Utilizes self-directed team structure, with faculty oversight, to teach students/employees the skills needed to work successfully in teams in their workplace. System characteristics that make QSEC unique Quality Systems Education Collaboration

Strategic Advantages of QSEC Builds a culture of change for improvement in existing employee base Demonstrates corporate commitment to employee education and development No wasted effort - Students apply Six-Sigma and Lean tools to solve actual problems in their workplace rather than canned case Provides cutting edge technology resources to companies to improve all-around competitiveness Quality Systems Education Collaboration

Electronic Infrastructure Saves $$ Students not at BGSU, reduce seat time save $ Stay at company, two year campuses, save $ QS 3+1 BS completion, QS specialization, MTM Graduate/undergraduate student teams save $ Downloadable electronic texts, tools, saves $ Content grown collaboratively, QSEC saves $ Statewide network, engage ASQ, others Primary contacts done online, start to finish Innovative audience, unique delivery, saves $ Replace private training, new paradigm, save $ Quality Systems Education Collaboration

Example downloadable tools used in courses, projects Quality Function Deployment (QFD) Benchmarking Process Failure Mode & Effects Analysis (PFMEA) Cost Analysis Tools Detailed Operator Instructions Quality Systems Education Collaboration Process Flow/Layout Plan Do Check Act

How is QSEP a Win/Win/Win? Quality Systems Education Collaboration Higher education, organizations grow network for improvement Organizations gain resource to strengthen competitive edge, change quality culture Students gain higher education, become equipped with problem solving tools QSEC