Conflict Resolution – 12 Skills Materials based on Conflict Resolution Network www.crnhg.org, used with permission 3 – Creative Response 1-hour session covers 2 B-D Conflict Resolution – 12 Skills

React or respond? Remember a recent conflict… What are you feeling? What are you thinking? Now imagine the same conflict will happen again tomorrow What thoughts are going through your mind? 2.2 2.3

‘mind chatter’ in conflict How may these thoughts, or ‘mind chatter’ affect our ability to deal with the conflict? Why do we so often give ourselves such negative messages then? 2.3

React or respond? 2.4

Perfection and discovery What are some causes of conflict? What is it about ‘difference’ that causes conflict? Why don’t we just accept ‘differences’? 2.4

perfection frustration …right or wrong …judgments …unwillingness to risk …anxiety …winners and losers frustration 2.5

discovery fascination …inquiry and creativity …acceptance …willingness to risk …excitement …learners fascination 2.5 handout ‘perfection and discovery approaches’

The positive in conflict Mind chatter negative I can’t do this Making lots of mistakes Know-it-all … Mind chatter positive I need to work out a plan Willing to give it a go Person who can teach me a lot … 2.6

Creating positive conflict statements ‘embrace the challenge’ Celebrate success, learn from failure’ ‘I’m here to solve problems’ … 2.6

Creative responses Choose to respond Accept what it is Ask ‘what can I learn here’ Look for opportunity 2.6 and 2.7

Conflict resolution – 12 skills What’s happening in the next session? Conflict resolution – 12 skills

12 skills – 12 classes Win/win approach Creative response Empathy DISC exercise Active listening skills Assertiveness Co-operative power Managing emotions Willingness to resolve Mapping the conflict Designing options

Ah conflict! What an opportunity!