Developing Emotional Intelligence in yourself and others Louise Hart University of Derby April 2008

Objectives Understand what Emotional Intelligence (EI) is Understand its benefits and relevance Learn how to start developing EI skills Louise Hart

Louise Hart

Louise Hart

Daniel Goleman’s EI Components Self-awareness Being alert to your feelings Self-management Managing your feelings Motivation Using feelings to help achieve your goals Empathy Tuning into how others feel Relationship Handling feelings in Management interactions with others Louise Hart

‘The ability to recognise that we have emotions, name them, and control them enough to enable us to choose how to behave’ McBride &Maitland 2002

Myths about EI There is no place for emotions in life; facts are more solid EI involves telling everyone how you feel all of the time We should only focus on positive emotions, not negative ones EI is just another soft skills fad with nothing new to offer Louise Hart

Why bother to develop your EI? Talk about evidence and business case -handout Louise Hart

EI Benefits Improved relationships Improved communication with others Better empathy skills Improved career prospects Manage change more confidently McBride & Maitland 2002 Relationships: Better able to empathize with colleagues, friends Communication: EI develops a whole set of skills and strategies for more meaningful communcation Empathy: Ability to understand another’s feelings will aid our ability to influence effectively and develop relationships Career prospects: All managers wants to employ someone who is emotionally intelligcent – they won’t necessarily call it that thought (more likely to be creativity, communication, flexibility, work as part of team, proactivity skills) Manage change more confidently: Gives confidence to embrace and manage change. Louise Hart

Emotional Self-Awareness “seeing yourself as others see you, and have good sense of our own abilities and current limitations”

Using this PowerPoint break timer – 15 min This PowerPoint slide uses images, custom animation, and timing to provide a countdown timer that you can use in any presentation. When you open the template, you’ll notice that the timer is set at 00:00. However, when you start the slide show, the timer will start at the correct time and count down by 1-minute intervals until it gets to 1 minute. At that point, it will count down in two 30-seconds intervals to 00:00. To insert this slide into your presentation Save this template as a presentation (.ppt file) on your computer. Open the presentation that will contain the timer. On the Slides tab, place your insertion point after the slide that will precede the timer. (Make sure you don't select a slide. Your insertion point should be between the slides.) On the Insert menu, click Slides from Files. In the Slide Finder dialog box, click the Find Presentation tab. Click Browse, locate and select the timer presentation, and then click Open. In the Slides from Files dialog box, select the timer slide. Select the Keep source formatting check box. If you do not select this check box, the copied slide will inherit the design of the slide that precedes it in the presentation. Click Insert. Click Close. Louise Hart

Save this template as a presentation (.ppt file) on your computer. Using this PowerPoint break timer – 10 mins This PowerPoint slide uses images, custom animation, and timing to provide a countdown timer that you can use in any presentation. When you open the template, you’ll notice that the timer is set at 00:00. However, when you start the slide show, the timer will start at the correct time and count down by 1-minute intervals until it gets to 1 minute. At that point, it will count down in two 30-seconds intervals to 00:00. To insert this slide into your presentation Save this template as a presentation (.ppt file) on your computer. Open the presentation that will contain the timer. On the Slides tab, place your insertion point after the slide that will precede the timer. (Make sure you don't select a slide. Your insertion point should be between the slides.) On the Insert menu, click Slides from Files. In the Slide Finder dialog box, click the Find Presentation tab. Click Browse, locate and select the timer presentation, and then click Open. In the Slides from Files dialog box, select the timer slide. Select the Keep source formatting check box. If you do not select this check box, the copied slide will inherit the design of the slide that precedes it in the presentation. Click Insert. Click Close. Louise Hart

Empathy “sensing others’ feelings and perspective and taking an active interest in their concerns” Louise Hart

Optimism “persistence in pursuing goals despite obstacles and setbacks” Louise Hart

Response to failure Optimist Pessimist Permanence It won’t last long It will go on for ever Pervasiveness It only affects this situation If affects the whole of my life Personalisation It’s happened because of a combination of circumstances It’s entirely my fault Louise Hart

Adversity Beliefs ABC Model Consequences Dispute Energisation and feelings Louise Hart

‘Remember, life is not what happens to you but what you make of what happens to you. Everyone dies, but not everyone fully lives. Too many people are having “near life experiences”. Anonymous Louise Hart

Louise Hart University of Derby l.hart@derby.ac.uk Thank You! Louise Hart University of Derby l.hart@derby.ac.uk