At North Seattle Community College

T HE O PPORTUNITY C ENTER FOR E MPLOYMENT AND E DUCATION (OCE&E) The first all-in-one integrated one stop center of its kind in the state of Washington – and our nation. Designed to provide seamless employment, education and public assistance support to low- income, unemployed and underserved members of our community and their families. Integrating separate service delivery systems to create a more successful and streamlined experience to help people achieve self-sufficiency through education and employment.

OCE&E: WA S TATE H OUSE B ILL 2684 Three Washington State agencies: North Seattle Community College (NSCC) The Department of Social and Health Services (DSHS) The Employment Security Department (ESD) o Jointly funded a capital project o Build a state of the art building on the NSCC campus o Moved in May 2011 and begin a revolutionary journey towards integration

OCE&E: A N ATIONAL M ODEL What makes this model so unique? We have the entirety of three state agencies working together in one building towards a common goal Integration, not co-location Mandated by HS Bill 2684 and supported by the legislature Supported by the OCE&E Policy Committee The Workforce Development Council of Seattle-King County (WDC) North Seattle Community College (NSCC) The Department of Social and Health Services (DSHS) The Employment Security Department (ESD)

OCE&E: H OW A RE W E D OING I T ? Looking beyond the individual goals of each agency towards the larger vision of the OCE&E Investing in human capital and our community Developing a highly effective service model o Decrease in duplication of services o Increased benefits to customers o Advancement through education and training Decreasing the skills gap Living wage jobs o Benefit of shared resources o Utilizing existing IT capabilities until IT integration is complete

OCE&E: I NTEGRATION IT Integration Three state agencies – three IT systems – one goal Planning grant from the Bill & Melinda Gates Foundation Full participation by all three state agencies and 20+ community partners Agency Integration Maintain the integrity of individual agency missions, performance measures, and directives while creating an integrated center with its own performance measures and service goals Service Integration Cultural Integration

OCE&E: W HO A RE W E ? Social Services DSHS King North CSO DSHS DCS DSHS DCFS Community Psychiatric Clinic King County Family Planning Nurse YWCA DV Advocate Express Credit Union Catholic Community Services HEN Program Education Services NSCC WFE Shoreline CC WFE Compass Prep College Navigation: College 101, Business Information Technology, Healthcare, Aerospace Financial Literacy Literacy Source American Financial Solutions Employment Services WorkSource Affiliate North Seattle CARES of Washington DSHS DVR Veterans Services YWCA BankWorks YWCA Community Jobs King County Homeless Employment Program YWCA Offender Re-Entry NSCC Embedded Career Services & Internship NSCC Campus

OCE&E: F IRST Y EAR M ILESTONES Over 40,000 individuals served in year one o Over 200,000 services provided o Averaged 800 visits per day Progress on House Bill mandates o Performance measures developed with SBCTC o Comprehensive educational funding and intensive service delivery protocols created o IT Integration project started o Continuous engagement with CBOs and the larger community We are making a difference in peoples lives!

OCE&E: L OOKING TO THE F UTURE Washington State is leading the rest of the country in one-stop integrated partnerships. Increase outreach both locally, and nationally, to share best practices and educate the public about the OCE&Es services for our community Increase access to education and training Development in progress on an employer services team to help ensure our students, graduates, and customers access living wage jobs. Continue to identify and form partnerships with organizations that enhance the services and supports we provide