Symantec 2010 Windows 7 Migration Global Results

Methodology Applied Research performed survey 1,360 enterprises worldwide SMBs and enterprises Cross-industry 2

Key Topics Attitudes about migrating Manpower requirements Preparing for the migration General recommendations Results of the migration 3

4 Attitudes About Migrating

Timing and Motivations Typically wait six to 12 months Only 8% migrate immediately Performance, reliability and end-user experience motivated migration Most (62%) set ROI goals 90% met ROI goals 5

6 Manpower Requirements

Manpower requirements Typically involve half of IT staff Most automated the process 10 PCs worth automating Time consuming aspects: – Planning (17%) – Actual execution of upgrade (12%) – Reinstalling applications (10%) – Inventorying existing machines (10%) – Running pilot tests (9%) 7

8 Preparing for the Migration

Before the migration What to capture beforehand – User files & documents – Links to network drives – RAM, processor speed, PC age, budget important 10 IT man-hours in preparation 9

Hardware recommendations CPU – Minimum: 2 to 2.5 GHz – Optimal: 2.5 to 3 GHz RAM – Minimum: 2 GB – Optimal: 4 GB Storage – Minimum: 200 to 500 GB – Optimal: 500 GB to 1 TB Video RAM – Minimum: 512 MB – Optimal: 1 GB or more 10

11 General Recommendations

General recommendations Standardization, added security, and virtual desktop 71% replace incompatible applications 12

Ensuring success / Easing the process Planning Training Pilot tests 13

14 Results of the Migration

Results of the migration 78% said process was smooth 63% said easier than last migration Most achieved key motivations Most ran into delays End-user satisfaction increased over time 15

Best vs. Worst Practices in Information Management Users offline 2 hours 60% of users extremely satisfied Differences 20 IT man-hours in preparation Extremely important: – Advanced planning (56% ) – Upgrading hardware (45%) – Pilot test (45%) – Training (44%) – Capture user profiles (42%) – Proper inventory (35%) Users offline 6 hours 25% of users extremely satisfied Differences 9 IT man-hours in preparation Extremely important: – Advanced planning (30% ) – Upgrading hardware (31%) – Pilot test (34%) – Training (26%) – Capture user profiles (27%) – Proper inventory (24%) Top tier resultsBottom tier results

17 Appendix All questions included

Company size 18

Industry 19

Computer involvement 20

Computer knowledge 21

Windows 7 involvement 22

Expected use of Windows 7 23

User downtime 24

User downtime 25

Migration planning 26

Transition difficulty 27

Additional technologies 28

Delaying issues 29

Machine types 30

Machine types 31

Previous operating system 32

Influencing factors 33

When to upgrade 34

Economic impact 35

Current machines vs. new machines 36

Upgrading vs. fresh install 37

Communication 38

End user reaction 39

IT workforce involvement 40

Setting ROIs 41

Meeting ROIs 42

Affected factors 43

Minimizing cost 44

Successful migrations 45

Migration process 46

Automation vs. manual 47

Previous migrations 48

Previous migrations 49

Migration tools 50

Post-migration issues 51

Migration approaches 52

Migration approaches 53

Incompatible applications 54

Pre-migration captures 55

Helpful factors 56

Helpful factors 57

Pilot tests 58

Automatic vs. manual migrations 59

Hardware specifications 60

Hardware specifications / recommendations 61

Hardware specifications / recommendations 62

Hardware specifications / recommendations 63

Hardware specifications / recommendations 64

Hardware upgrades 65