GSA Task 7 Begin Guest check-in

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Presentation transcript:

GSA Task 7 Begin Guest check-in Required Materials: Room current status report, computer, reservation records, registration cards, room key& envelope, pen& log book. Task Process: Greet the guest. Ask guest if there is a pre-reservation If there is no reservation check the rooms availability. If there is a reservation, confirm the pre-information on the registration card & complete it. If guests are not pre-registered fill in a registration card. Fulfill the guest’s special room requests & assign a suitable room. Apply room rate that the guest is entitled for. Issue & hand out the guestroom key. Handling minors (photo copy I.D) Handling VIP guests.

GSA TASK 8 Establish the Payment Method & Secure credit card authority During Check-In Required Materials: Reservation records, registration cards, credit card voucher, pen, credit card imprint, bank cash receipt, group list, voucher or covering letter. Task Process: Handle cash. Handle direct billing payments. Handle credit card payments. Handle coupons, vouchers, gift certified payments& payment covering documents. Handling Master account payments ‘group master account.’ Check credit card validity. Get the estimated or actual purchasing amount approval. Handle invalid credit cards.

GSA TASK 9 Finalize Guest Check-In Required Materials: Incoming mail, messages log book, reservation record, registration cards & pen. Task Process: Hand out to the guests any pending messages, mail, fax or packages. Explain parking policy/regulations if available. Note special needs for special needs guests. Offer & apply Bell attendant assistance. File all related correspondence and follow through on guest last requests.

GSA TASK 10 Group List & Check In Group Arrivals Required Material: Reservation records, arrivals list, group list, pens, guestroom key& key envelope. Task Process: Prepare for group arrivals, Block set of rooms for the group arrivals. Pre-registration procedures (rooming list & keys envelops). Guest registration/Check-in. Full orientation about the group related services & all the hotel facilities, services & main policies.