RBA Concepts - Journey Analogy Means to get from here to there Present Location Destination Report Cards Action Plans Turned Curves Results Clear language Measurable improvement in quality of life for children, adults, families and communities Partnerships Indicators Performance measures What works No-cost / low- cost and 1%’s Baselines Story behind the baselines Charts on the wall Turning the Curve FPSI

RBA Key Innovations 2 - kinds of accountability      Population accountability      Performance accountability plus language discipline      Results & Indicators      Performance measures  3 - kinds of performance measures.      How much did we do?      How well did we do it?      Is anyone better off? 7 - questions from ends to means in less than an hour.

Here is the thinking process in the form of 7 plain language common sense questions. These questions should be asked an answered periodically (monthly, quarterly) at every intersection of supervision from the top to the bottom of the organization. This is the most important take-away page for performance measurement. It can be used immediately without any further training.