"Fostering Excellence" – Effective Leadership as a People Manager Duane Snavely Director, Late Development Statistics, Merck & Co. JSM 2018

Why is this role important? “A Gallup poll of more 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. 75% of workers who voluntarily left their jobs did so because of their bosses and not the position itself.”1 1https://www.linkedin.com/pulse/people-dont-leave-bad-jobs-bosses-brigette-hyacinth.

What attributes need adapting? Focus of an Individual Contributor vs. a People Manager Attribute Individual Contributor People Manager Management/ Leadership Projects People Standards Follow them Set them Knowledge Be informed Share information Quality Focus on the details Focus on the big picture Collaboration Teams/colleagues Employees/other managers Development Focus on yourself Focus on your team Project deliverables Drive and produce Consult and review Impact Indication/narrow Therapeutic area/broad

What are key responsibilities of this role? Recruit and build a high-performing statistical group Develop and retain the talent match project assignments with development interests and skills Lead effectively establish a culture that expects and ensures high quality and timely work as well as strong teamwork provide strong statistical and scientific input

How can I recruit and build a high-performing group? “Scoring goals is a great feeling, but the most important thing to me is that the team is successful – it doesn’t matter who scores the goals as long as we’re winning.” Cristiano Ronaldo, World Cup 2018 soccer player (Portugal) Find inspiring people that: communicate effectively provide diversity to your group are motivated have demonstrated success and leadership are technically strong and bring new skills think critically work well in a team environment are smarter than you

How can I develop and retain talent? Communicate effectively and in an ongoing, two-way manner listen deeply, build trust be honest, open and transparent be prepared to have difficult conversations Advocate appropriately for your group know the details of what they are doing Recognize and celebrate successes and pivots from failure “Failure happens all the time. It happens every day in practice. What makes you better is how you react to it.” - Mia Hamm, U.S. women’s national soccer team, 2-time FIFA world soccer player of the year Empower your employees don’t make decisions for them or do their work because it’s easier/faster for you teach them everything you know

How can I develop and retain talent? “I always thought the most important thing a good coach must do is build the team around the characteristics of his players.” - Claudio Ranieri, manager of Leicester City (2015-16 EPL Champions) Match project assignments with development interests and skills Identify leadership opportunities within projects Person Skill 1 Skill 2 Skill 3 Skill 4 1 2 3 4 6 5 7 8 9 Skill level: 0=none to 10=expert Skill development interest level: low moderate high Project #1 Project #2 Project #3

How can I develop and retain talent? Don’t focus on mistakes acknowledge these and help them learn from them Provide work-life balance Have meaningful employee development discussions help them get to where they want to go Remember that what you do is important, but how you do it is the key be positive, have a sense of humor, be in control of your emotions

How can I lead effectively? Establish a culture that expects and ensures high quality and timely work as well as strong teamwork set fair standards and treat people consistently based upon these work seamlessly with your employees even if they are based in different regions/time zones reward high performance and address poor performance Provide strong statistical and scientific input stay current with new methods add value and insight at technical meetings emphasize the importance of professional development

How can I lead effectively? Be selfish think about what can you do to facilitate their work be a buffer for negativity and bureaucracy remember that their accomplishments reflect well on you “I've never scored a goal in my life without getting a pass from someone else.” Abby Wambach, US women’s national soccer team, world record holder for international goals for both female and male soccer players

How can I lead effectively? Provide ongoing, timely and direct feedback talk to their peers, know their matrix people want to know how they can improve Be available to your employees don’t make them feel like they are interrupting you Find out what motivates them and feed into it do they like to do project-related research? are they interested in process improvement? Lead by example

How can I stand out? Be a leader that: Make an impactful improvement to the department or organization Manage everything at the appropriate level know when to escalate an issue Be a problem solver…and a problem identifier Continue to get your employees ready for the next level you must develop future leaders if there’s no one to take over your role, it’s tougher to advance Consumes Produces Complexity Simplicity Ambiguity Clarity

Summary “When you play a match, it is statistically proven that players actually have the ball 3 minutes on average … So, the most important thing is: what do you do during those 87 minutes when you do not have the ball. That is what determines whether you’re a good player or not.” Johan Cruyff, Netherlands national soccer player, 1974 World Cup Golden Ball award “Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.” Pele