EPAN – DG Meeting Innovative Public Services

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Presentation transcript:

EPAN – DG Meeting Innovative Public Services Mondorf-les-Bains, 9 June 2005

IPSG Work Programme CAF Quality Conferences Benchmarking and Best Practices Communications and Knowledge Management EPAN, DG Meeting 09.06.05 Innovative Public Services Group

CAF CAF Action Plan 2005 Results Improvement of the CAF Website and the CAF Database CAF Expert meeting CAF Survey 2nd European CAF Event: 1-2 June 2005 Results Online questionnaires More possibilities for data registration Speyer, 3-4 March 2005 Study on the use of CAF May 2005 Luxembourg EPAN, DG Meeting 09.06.05 Innovative Public Services Group

CAF Survey Questionnaire to 27 national correspondents Questionnaire to organisations Conclusions 27 answers State of affairs in the MS 131 answers (22 MS) CAF in practice 500 -> end 2003 900 -> in middle 2005 1900 -> end 2006 Further developments: New Version for 2006 EPAN, DG Meeting 09.06.05 Innovative Public Services Group

2nd European CAF Event 2nd European CAF Event Participation Programme 01-02.06.2005 Luxembourg - Kirchberg Participation Programme >170 participants 22MS, 1CC, 1EI, 1OM, 3IN 4 plenary sessions 8 parallel programmes 27 case presentations EPAN, DG Meeting 09.06.05 Innovative Public Services Group

Quality Conferences Further dissemination of 3QC results Support of the preparation of 4QC Evaluation of QC programmes and strategic recommendations Virtual Quality Exchange – VIRQUE conclusions presented by NL Preliminary documents and discussions - FI Approach, key objectives , methodology and time table presented by UK EPAN, DG Meeting 09.06.05 Innovative Public Services Group

Benchmarking activities 1 Annual programme of work (1) Learning labs Expert meetings Results Lessons learned by the EU learning lab of public procurement – IT Meeting, Survey, Presentation of the results « Principles of good administration » – SE Meeting « Process Based Management » - SE Meeting « Measuring Customer Satisfaction » - UK EPAN, DG Meeting 09.06.05 Innovative Public Services Group

Benchmarking activities 2 Annual programme of work (2) Comparative Review Public Sector Performance Egovernment Good Practice Framework Results Aproach for a comparative review on « Quality Management in PA » – SI Theme of efficiency in PA -> Lisbon strategy Meeting with European Commission – DE Setting-up IPSG team Study « Good practices information systems » - LU EPAN, DG Meeting 09.06.05 Innovative Public Services Group

Communications and Knowledge EPAN Administrative Framework Protocol for both the EUPAN website and the CIRCA website Elaboration of a broad communication plan Continuation of improving working methods and identification of ways of better linking with other working groups EPAN Administrative Framework EPAN, DG Meeting 09.06.05 Innovative Public Services Group