University Staff Satisfaction and Retention and Why We Should Care Teresa Ward, PhD Office of Institutional Research

DEPARTMENT OF INSTITUTIONAL RESEARCH Background Assess job satisfaction among GSU staff employees. Generate unambiguous, actionable data on key issues. Combined efforts of the Staff Council, Institutional Research, and Institutional Effectiveness OFFICE OF INSTITUTIONAL RESEARCH

DEPARTMENT OF INSTITUTIONAL RESEARCH General Findings Nearly 90% of GSU staff have college degrees; 45% have graduate degrees Over 80% of GSU staff would recommend the University as a good place to work Half seriously considered leaving GSU in the past year OFFICE OF INSTITUTIONAL RESEARCH

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH Significant difference (p<.01) p<.001 (all variables)

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH X.. P<.05

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH This group is 5 times more likely to leave than all other groups

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH Performance Evaluation Considered Leaving

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH

DEPARTMENT OF INSTITUTIONAL RESEARCH Findings OFFICE OF INSTITUTIONAL RESEARCH Why They Would Not Recommend Their Unit/Department

DEPARTMENT OF INSTITUTIONAL RESEARCH What We Learned OFFICE OF INSTITUTIONAL RESEARCH Staff are generally satisfied Staff Retention may be a significant issue At-risk group (5-9 years) Performance evaluations serve several purposes The survey instrument needs to include more items related to the interpersonal aspects of job satisfaction. Survey administration

DEPARTMENT OF INSTITUTIONAL RESEARCH What We Learned OFFICE OF INSTITUTIONAL RESEARCH Response Peak Times

DEPARTMENT OF INSTITUTIONAL RESEARCH What We Learned OFFICE OF INSTITUTIONAL RESEARCH Relationship Between Survey Time Line and Response Rates

DEPARTMENT OF INSTITUTIONAL RESEARCH What We Dont Know OFFICE OF INSTITUTIONAL RESEARCH What does seriously considered really mean? How will the results be used? Will they be used? And the politics! Are we different from other universities? Please contact me if you are interested in collaborating on staff satisfaction research and/or administering this survey on your campus.

Questions/Comments Teresa Ward, Thank you! OFFICE OF INSTITUTIONAL RESEARCH