Office of Performance Management Prev Next HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making Devin Bradberry.

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Presentation transcript:

Office of Performance Management Prev Next HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making Devin Bradberry Anh Trieu NACCHO Informatics 2014 CITYOFHOUSTONDEPARTMENTOFHEALTHANDHUMANSERVICES

Office of Performance Management Prev Next Agenda Background Dashboard Demonstration: Affordable Care Act Campaign Social Media Campaign Monitoring Financial Monitoring Service Delivery Monitoring Individualized Dashboard Keys to a Good Dashboard Utilizing Dashboards to Inform Decision-Making Process of Continuous Evaluation Continuous Evaluation in Action Early Problem Detection

Office of Performance Management Prev Next Background -In December 2011 the HDHHS leadership decided to create a dashboard to allow executive leadership to track the performance of the department. -The Dashboard began by tracking financial measures then over time the dashboard expanded to cover performance for each program area. -Access to the dashboard has been expanded from senior leadership to program management staff as part of a drive to push the department into a quality improvement mindset. -Additional dashboards were created to facilitate collaboration with community partners.

Office of Performance Management Prev Next Dashboard Demonstration Switching to Live Dashboard

Office of Performance Management Prev Next Keys to a Good Dashboard -Short development cycle -Can be customized and maintained with in-house staff -Cost should be affordable to the organization -Web-based with mobile accessibility

Office of Performance Management Prev Next Utilizing Dashboards to Inform Decision-Making

Office of Performance Management Prev Next Process of Continuous Evaluation 1. Data 2. Analysis/ Discovery 3. Inform/Solution

Office of Performance Management Prev Next Continuous Evaluation in Action Vital Statistics Program MonthActual vs. Target (mins) ReasonsAction Taken/Action Plan Aug vs. 25- Back to school rush for birth certificate - Ensure appropriate coverage for high demand season Nov vs. 25- Holiday scheduling and problem with automated system - Re-examine staff holiday scheduling - Corrected automated system Feb vs. 25- Staff were diverted for three weeks to assist with Vision clinics - Re-examine staff assignments for future vision missions

Office of Performance Management Prev Next Early Problem Detection Office of Surveillance and Public Health Preparedness Division - Measles, Meningococcal, Botulism are fatal bacterial infections -State requirement: 85% -Set internal target at 100% as a trigger warning

Office of Performance Management Prev Next Website: app.klipfolio.com/login Username: Password: Collaborate Devin Bradberry Management Analyst Anh Trieu Management Analyst Live Demo Access