M&S Snapshot, February 2019 Retailer performance Must see stores 2017 2018e % Change Group Sales (£ excl. sales tax) £10.7bn 0.0% Number of Stores 1,035 1,050 1.4% Sales area (sq.m) 1,623,248 1,568,222 -3.4% M&S Waterloo M&S’s largest railway station franchise store caters to a heavily commuter-centric customer base. M&S Marble Arch, 485 Oxford Street, London, WC1C 1AP M&S’s remodelled flagship foodhall. M&S Food to Go Ludgate Circus and Spitalfields New food to go concept stores showcase the retailer’s latest thinking in this high growth channel See report See report See report Source: IGD Datacentre, M&S Trading priorities Your checklist to trade with M&S Values and Positioning Innovating against core priorities of fresh, healthy and convenience Focus on improving availability and stocking the full range in more stores Focus on value for money through sharper pricing on basics and more targeted promotions Strong ethical stance through Plan A sustainability targets and sourcing policy Online and digital Building on data and feedback from trial of online grocery service, launched Autumn 2017 Unlocking insight and building customer engagement through the Sparks loyalty scheme Stores Food new store opening programme slowed. 36 new stores in the first six months of 2018 Making stores easier to shop with better segmentation and navigation. Format innovation including The Market Place food to go concept and trial with Wasabi sushi counters International Focused on sustainable and profitable growth, M&S is retreating from direct ownership and operation, and extending its franchise partnerships Can you assist M&S in its ambition to become more regarded as the nation’s favourite foodhall? Do your products demonstrate distinctive innovation and include the highest quality ingredients? Can your products help M&S to build its basket size? Can you demonstrate leading ethical and sustainability standards? Can you help further strengthen M&S’s market leading position in healthy meals? Are you able to contribute to the success of M&S’s popular ‘Dine In’ meal promotions? © IGD 2019 Source: IGD Research Follow us on Twitter @RetailAnalysis

See the full Marks & Spencer profile on Retail Analysis M&S Snapshot, February 2019 See the full Marks & Spencer profile on Retail Analysis Read Latest marketing Selected key executives Latest developments When? What? So what? January 2019 New appointments M&S has appointed Andrew Mann as its new head of insight & loyalty, and Samantha Hornsby as head of food online. Plastic take-back initiative New recycling bins in store will allow shoppers to return plastic packaging which they can't recycle at home. This includes items such as black ready meal trays and cosmetics containers. M&S plastic-free produce aisles trial M&S has launched over 90 lines of loose fruit and vegetables completely free of plastic packaging across two aisles in a new three month trial at the Tolworth store. M&S "steady performance" in Q3 Group sales declined -3.9% to £3.044bn in the 13 weeks to 29 December 2018 Food sales declined -1.2% to £1.679bn, with like-for-like sales down -2.1% Clothing and Home sales fell -4.8% to £1.103bn, with like-for-like sales down -2.4% International sales declined -15.1% to £262m (-1.4% excluding sale of Hong Kong business, and closure of stores in exit markets) Steve Rowe Chief Executive Previously Director of Retail and Executive Director, Food Sharry Cramond Marketing director for food & hospitality Patrick Bousquet-Chavanne steps down from his role on May 2018 following marketing restructure. Paul Friston International director Joined M&S as a graduate in 1996. Has held positions right across the business. Robert Weston Marketing director of brand and consumer Joined in M&S in May 2011 from John Lewis. Stuart Machin MD of food Director of Food Andy Adcock steps down in April 2018, following the creation of this new role Humphrey Singer Chief financial offier Replaces Helen Weir who left the business on 31st March 2018 Sacha Berendji Retail director Previously Merchandising Director. Responsible for stores. Melanie Smith Strategy director A new role created in 2017 to look forward and develop future growth opportunities © IGD 2019 Source: IGD Research