COMMUNICATION IS……. COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND THOUGHTS FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

Means What ??????

Communication is a Series of Experiences of Smell Hearing Seeing Touch Taste

4 Principles of communication

(1) Listen Effectively Focus on speaker. Shut out internal & external Noise. Listen without bias. Don’t interrupt.

(2) Respond Appropriately ~Repeat and Reflect ~Be Courteous ~Ask open-ended Question

(3)Read Body Language ~ Be Aware of your own body language ~ Respond to Change in body Posture ~ Model positive body language

(4) Ask Question to Clarify ~ Focus On the Topic ~ Begin with " How "or " What " Remember that Way on causes defensiveness ~ Use the Speaker`s Word

The Communication Process Model

Elements of the Communication Process The sender-encoder The message The channel The receiver-decoder Feedback

TOTAL COMMUNICATION PROCESS

Upward From employee to superior Downward Flow of communication At the workplace Upward From employee to superior Downward From superiors to the employee Lateral From one employee to another

FORMS OF COMMUNICATION VERBAL NON-VERBAL AURAL ORAL WRITTEN VISUAL TELEPHONIC E-MAIL TRAFFIC SIGNALS SIRON , WHISTLE

Written Communication Letters Memos Email Reports/White Papers Web sites Promotional Materials Other written documents

Oral Communication Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication

Interpersonal Communication Nonverbal Communication

Computer-Aided Communication E-mail

Computer-Aided Communication (cont’d) Intranet

Computer-Aided Communication (cont’d) Extranet

Videoconferencing Computer-Aided Communication (cont’d) An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.

Barriers to Effective Communication (cont’d) Emotions How a receiver feels at the time a message is received will influence how the message is interpreted. Language Words have different meanings to different people. Communication Apprehension Undue tension and anxiety about oral communication, written communication, or both.

Barriers to Effective Communication Filtering A sender’s manipulation of information so that it will be seen more favorably by the receiver. Selective Perception People selectively interpret what they see on the basis of their interests, background, experience, and attitudes. Information Overload A condition in which information inflow exceeds an individual’s processing capacity.

Overcoming Barriers Adopt audience-centered approach open communication climate Commit to ethical communication Create unbias, efficient messages

Audience-Centered Approach Understand biases Consider education Factor in age Recognize status

Communication Ethics Recognize ethical choices Make ethical choices Motivate ethical choices

EFFECTIVE COMMUNICATION 1. Plan your communication maintain clarity of purpose “why”, maintain clarity of idea, “what”. 2. Choose the medium language style

…. Effective Communication 3. Remove barriers ……. build gateways seek first to understand and then to be understood empathize with other people - use a common language clarify ideas before communicating remove all prejudices overcome any distractions reduce length of communication

….. Effective Communication 4. Active Listening Listen with an open mind Make an effort to understand Empathize ……..reflect understanding Be aware of what is said and what is not said Don’t jump to conclusions……draw conclusions 5. Feedback Check for accurate receipt of message Check action/outcome in relation with the intent of the message. Improve/alter message, if required.

THANK YOU SWETAMEM Presented By:- NASEER GORI TAIYABJI DAHODWALA KAIRAV BHARGAV DEVARSHI JOSHI

ANY QUESTIONS?