Co-op Snapshot, February 2019 Retailer performance Must see stores 2017 2018e % Change Group Turnover (ex VAT) £9.5bn £9.6bn 1.1% Food sales £7.0bn £7.1bn 1.5% No. of stores 2,532 2,592 2.3% 1) Co-op on the go, Manchester Piccadilly Approach, Manchester The first store in a new ‘On the go’ format which Co-op is rolling out in high footfall locations. The food-to-go focused store has a range and layout tailored to appeal to transient shoppers. 2) Co-op, Chiswell Green 212 Watford Road, Chiswell Green, Herts A new build store, Co-op Chiswell Green presents a showcase of the latest format thinking. A neighbourhood mini-supermarket with capability to meet a range of shopper missions and needs. See report See report Source: IGD Datacentre, The Co-op Group Trading priorities Your checklist to trade with Co-op Competitive offer with a Co-op difference that attracts more customers and members High quality products, responsibly sourced underpin the Co-op difference of shared value Buying British, switching to Fairtrade products, working with local suppliers, and commitments to reduce environmental impacts of packaging are all important aspects of the Co-op trading strategy Also making considerable investment to cut the cost of everyday food Targeting a younger demographic Extending reach and creating value Co-op is focused on providing more convenient and accessible services to members and customers via a number of different routes: expanding its estate, extending the reach of its brand, and acquiring new businesses Agile, lean, safer and connected Following the Nisa acquisition and its wholesale deal with Costcutter, Co-op is reviewing the internal structure to streamline and simplifying decision-making so that it is better able to respond quickly to fast changing markets and social trends Revitalising the membership proposition Looking at how to make more of membership data Improving communication of 'shared value' - the Co-op difference Greater impact from community work Driving the concept of ‘shared value’ through its sourcing initiatives and the local charities and causes it supports Focusing on initiatives to make communities stronger and more resilient As the retailer looks to become the no. 1 retailer within convenience, does your offer reflect this with appropriate pack and case sizes for ‘little and often’ shopper missions? The Co-op is looking to appeal to a younger shopper base. This represents a clear focus where suppliers can engage with the Co-op. How could your brand help them engage with this important shopper group? As the Co-op continues to drive its quality credentials in its PL ranges, are you keeping quality at the forefront of your strategy? How can you support the Co-op’s key points of difference in ethical trading, local sourcing or championing British? How could you support its community initiatives? Be aware of the opportunities outside the core estate via the wholesale relationship with Costcutter and Nisa. What could this mean for your business? © IGD 2019 Follow us on Twitter @RetailAnalysis

Co-op Snapshot, February 2019 View the full Co-op profile here New marketing initiatives View the full Co-op profile here Read more Selected key executives Latest developments Steve Murrells Group Chief Executive Murrells became Co-op Group CEO in March 2017 having previously led the Co-op’s Food business since 2012. As a senior executive at the Co-op Steve has been a key part of the team which has rebuilt the Co-op. Pippa Wicks Deputy Chief Executive In March 2017, Pippa was appointed Deputy Chief Executive having previously been Chief Operating Office. Pippa joined The Co-op Group in 2014 from business consultants AlixPartners where she co-founded the firm’s Europe wide operations. Jo Whitfield Interim Chief Executive - Food Joined the Group as Finance Director Retail in 2016. Prior to this, Jo was with the Asda business for 8 years. Michael Fletcher Commercial Director Fletcher held a variety of roles including commercial director for Tesco Malaysia and most recently commercial director for group procurement. Chris Whitfield Retail & Logistics Director Became Retail & Logistics Director in March 2015, having held a number of senior roles for Tesco, including Retail Director of Tesco Lotus Thailand. When? What? So what? January 2019 Co-op to open 100 new stores in 2019 Major UK convenience retailer, Co-op has confirmed plans to open 100 new food stores during 2019. December 2018 Nisa sales up 16.4% in 2017/18 Financial results posted with Companies House show that in the year to 1 April 2018, wholesale distributor, Nisa Retail had sales of £1,457m, an increase of over 16% on 2017. November 2018 Co-op rolls out new compostable carrier bags Co-op’s new compostable bags are priced at 5p, the same price as the conventional single-use plastic bags that they will replace. The move will see around 60 million plastic carrier bags eliminated across the UK. Co-op plans for £45m distribution centre The new facility, which will be in Bedfordshire’s Symmetry Park, Biggleswade, will support the retailer’s growth across London, the South, and the South East of England. Construction of the distribution centre is due to begin in H2 2019. Co-op unveils new 'On the go' concept store Co-op has opened a new store in Manchester Piccadilly station to cater for the growing trend in shoppers buying food 'on the go'. September 2018 Co-op launches in-store radio with regional content The Co-op has re-launched its in-store radio station with a service that allows retailers to select content relevant to the local area © IGD 2019 Source: IGD Research