Getting Paid For Extended Use Tenant Billing Getting Paid For Extended Use

Getting Paid For Extended Use Background What Can We Do? Creative Applications! Lease Terms and Conditions – How To…

It’s Not A 9-to-5 World Anymore Flexible work schedules Job sharing Reduced overhead (maximize existing asset) Longer Hours The workspace is changing

Energy Costs Are Going Up Up Up! Time of Day Use “Peak Time” may be when you are pushing override buttons!

People aren’t the only occupants anymore Everyone is “connected” Servers and special needs Mission critical systems

Competition is Fierce How can we compete? We have to make our buildings more productive and capture all of the available revenue if we are going to remain competitive How can we compete?

Technology Can Help After hours use tracking and billing Special equipment utility tracking and billing Web-based interfaces/overrides E-mail notification/billing

Extended Use Tracking Run-time Measured consumption (metered) Calculated consumption Three primary techniques for estimating the costs

If it is difficult to use … The technology must be easy to use If they have to leave their desk to use it… Keeping it transparent

Easy Access to Overrides Control = Happiness! Accessing after-hours overrides from your desktop

Integrated Access Control After-Hours use is directly related to security and access functions. “We know you’re in there!” Leveraging investments already made in lighting control and access control.

The Billing Battle If you are going to send me a bill, you better have backup! If it costs me more to administer than I can revenue, it’s not worth it! At home, we expect to get a utility bill… How are you going to bill for this?

Billing Techniques Let the system calculate actual energy costs for delivering cooling to the space. This is one technique. This may incorporate additional charges for maintenance or additional costs to run a central plant.

Billing Techniques and Proof! Details the after hours use so the tenant knows when it occurred and for how long. This can be customized to include individual names/accounts

Billing Techniques Exporting data into third party analysis tools like Excel, Access or other ODBC compliant packages.

Enterprise Wide Applications Pass data up to the Enterprise-Wide application for billing ODBC XML/SOAP Enterprise wide accounting and property management systems

Lease Terms Can you bill? How do you bill? Why would you “leave cash on the table?” Other issues for the property manager to consider The details are important. Consult with someone who has done it before!

Operating Hours - HVAC Supplied M - F 7 am - 7 pm Sat 7 am - 1 pm BOMA EER Average BOMA EER >600 k SQ Ft

Consequences Tenant Perspective: Overstates base operating costs Not billing those that consume more Not billing after-hours use Higher occupancy cost Inferior building performance What gets measured gets improved

Consequences Asset Management Perspective: Reduces asset value Reduces income Increases system wear & tear without fair compensation Distorts real operating costs & data Unhappy tenants

Consequences Tenant Perspective: Overstates base operating costs Not billing those that consume more Not billing after-hours use Higher occupancy cost Asset Management: Reduces asset value Reduces income Increases system wear & tear without fair compensation Distorts real operating costs & data Unhappy tenants

System Demonstration How would this work?