Discovering Technology at the University of Denver Updated on Aug 24, 2017

DU WiFi Windows 7 Windows 8 and 8.1 Bottom right corner support.du.edu (303) 871-4700 DU WiFi Windows 7 Windows 8 and 8.1 Bottom right corner Bottom right corner

DU WiFi Windows 10 Mac OS X Bottom right corner Top right corner support.du.edu (303) 871-4700 DU WiFi Windows 10 Mac OS X Bottom right corner Top right corner

support.du.edu (303) 871-4700 DU WiFi Select “General Use”

DU WiFi Enter your DU email address in the first box support.du.edu (303) 871-4700 DU WiFi Enter your DU email address in the first box Enter your PioneerWeb password in the second box Then click “Log In” If you do not know your email address please wait for a few slides.

support.du.edu (303) 871-4700 DU WiFi When you see this screen you are being logged into the DU WiFi system

support.du.edu (303) 871-4700 PioneerWeb Go to pioneerweb.du.edu

PioneerWeb Login with your DU ID (87XXXXXXX) number in the first box support.du.edu (303) 871-4700 PioneerWeb Login with your DU ID (87XXXXXXX) number in the first box Default password is your date of birth Example: January, 12th 1997 Is 01121997 Everyone should have already set their passwords.

PioneerWeb Check schedule Check grades Pay tuition View holds support.du.edu (303) 871-4700 PioneerWeb Check schedule Check grades Pay tuition View holds Much much more

support.du.edu (303) 871-4700 PioneerWeb Select the "Student" tab

PioneerWeb Student information Name Address Phone Email address Holds support.du.edu (303) 871-4700 PioneerWeb Student information Name Address Phone Email address Holds Transcripts Email address can be found ”Set Your Preferred Email Address.” Email address for login is labeled DU e-mail and/or Preferred. You cannot change this setting.

PioneerWeb My Statement / Payment My Account DUPay support.du.edu (303) 871-4700 PioneerWeb My Statement / Payment DUPay International wire transfer Financial responsibility agreement My Account Tuition account balance

support.du.edu (303) 871-4700 PioneerWeb Student Grades Class grades

Need To Do Update addresses and phones Notification preferences support.du.edu (303) 871-4700 Need To Do Update addresses and phones Notification preferences Update emergency contacts Sign financial responsibility agreement

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus CrowdStrike Antivirus protects your computer from viruses and spyware, proactive threats, and network threats.

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus Log in to PioneerWeb and click on the “Resources” Tab. Look under the “Software Download” section and click the link for “CrowdStrike Antivirus”

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus After clicking the link, a CrowdStrike login page should appear. Please log in to the CrowdStrike portal using your DU ID and PioneerWeb password.

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus After logging in, you should be presented with an option to select your computer type. Please click “Personal Owned Computer”

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus Select the version of CrowdStrike to install on your machine depending on your computer's operating system.

CrowdStrike Click on the download to run the installer support.du.edu (303) 871-4700 CrowdStrike Click on the download to run the installer Read/accept the terms and agreements and click “Continue/Install” You may need to enter your computer’s password.

CrowdStrike When it finishes, it will show this message support.du.edu (303) 871-4700 CrowdStrike When it finishes, it will show this message CrowdStrike will now run silently in the background. For more info: http://go.du.edu/antivirus

Email Forwarding Go to office365.du.edu support.du.edu (303) 871-4700 Email Forwarding Go to office365.du.edu Enter your DU email address in the first box Enter your PioneerWeb password in the second box Then click “Sign In”

Email Forwarding Click the gear icon Select “Mail” support.du.edu (303) 871-4700 Email Forwarding Click the gear icon Select “Mail”

Email Forwarding Select “Mail” > “Accounts” > “Forwarding” support.du.edu (303) 871-4700 Email Forwarding Select “Mail” > “Accounts” > “Forwarding” Click “Start Forwarding” and enter your email address Then click “Save”

Language Settings Select “General” > “Region and time zone” support.du.edu (303) 871-4700 Language Settings Select “General” > “Region and time zone” Change the language option

DU Public Printers Available in most buildings including ELC support.du.edu (303) 871-4700 DU Public Printers Available in most buildings including ELC $21 per quarter Requires DU ID card Requires US operating system Works after class registration ELC students will only be able to print after registering for classes.

support.du.edu (303) 871-4700 DU Public Printers Go to dunet.du.edu

support.du.edu (303) 871-4700 DU Public Printers Click “DUnet Setup”

DU Public Printers Select your operating system support.du.edu (303) 871-4700 DU Public Printers Select your operating system

support.du.edu (303) 871-4700 DU Public Printers Run the installer by double clicking on the download Then select “Complete Setup”

support.du.edu (303) 871-4700 DU Public Printers You may need to click yes or enter your computer password When it finishes it will show this message

DU Registration This window will open during printer registration support.du.edu (303) 871-4700 DU Registration This window will open during printer registration It is used to return your computer if it is recovered by Campus Safety Login with your DU ID (87XXXXXXX) number in the first box and password in the second box

DU Registration Enter the requested information into the boxes support.du.edu (303) 871-4700 DU Registration Enter the requested information into the boxes Click “Send”

DU Public Printers Select “DUnet M6xx” for black and white support.du.edu (303) 871-4700 DU Public Printers Select “DUnet M6xx” for black and white Select “DUnet CP4525” for color

DU Public Printers Enter DU ID (87x) into this box and click print support.du.edu (303) 871-4700 DU Public Printers Enter DU ID (87x) into this box and click print

Protect Yourself Never give anyone your password support.du.edu (303) 871-4700 Protect Yourself Never give anyone your password IT @ DU will never ask for your password Do not enter your password after clicking a link in your email If you have questions or concerns, call the IT Help Center at (303) 871-4700 Log off or lock computer when leaving computer

Phishing Email To report emails, forward it as an attachment to: support.du.edu (303) 871-4700 Phishing Email To report emails, forward it as an attachment to: Spam send to is-spam@du.edu Phishing send to abuse@du.edu Phishing emails can even come from @du.edu email addresses. For example:

Getting Help at the IT Help Center www.du.edu/it/helpdesk Located on the main floor of AAC Walk-in and phone support seven days a week (bring your charger/ac adapter!) Phone Support at 303-871-4700 support.du.edu for online help Request support at go.du.edu/ineedhelp Provide software and OS assistance, hardware diagnostics & warranty repairs for Macs and Dells & account assistance

Find this presentation and helpful links at… http://go.du.edu/techstudent