The Market Opportunity In 2005, direct and captive writers like State Farm, GEICO, Allstate and Progressive sent a total of 765 million direct mail pieces to prospective customers nationwide. Those same carriers spent a total of $1.2 billion in television advertising. Could you benefit from building stronger relationships with your customers to avoid attrition? YES! Are you rounding every account to maximize the number of policies sold to each customer?

What Makes One2One so Special? Supports Business Imperatives Keeps an ongoing dialogue in a highly competitive market place Increase Retention Generate Revenue Differentiate your agency from competition Unique program developed with Agents in mind Strategically timed mailings, segmented based on your book of business Promotes value of using an independent Agent Coverage counseling, experience, individualized attention Have your own marketing department Turnkey communication solutions lets you focus on running your business

J.D. Power and Associates 2006 Insurance Study Revealed: Today’s customers are looking for a proactive approach to managing their insurance needs. That’s why your role as their Independent Agent is so important. Your consultative service is the differentiating factor between you and the competition Leading to an increase in customer satisfaction. One2One Delivers Strong Results!

How It Works: Grow Your Business with One2One’s Retention Program! Customized Mailings at Key points during the customer lifecycle. On average, increases retention by 4.1 points, generating a ROI of 152%. Selling Opportunity! Selling Opportunity!

Each Retention Program Mailing Creates a Sales Opportunity to Strengthen Customer Loyalty or Revenue! Value Building Communications Welcome Kit Re-affirms purchase decision Provides valuable claim wallet card to customers Questionnaire 2-way dialogue Potential sales opportunity Mitigate unhappy customers Postcards Reaches out to customer base with useful safety and maintenance tips Pre-Renewal Reminder Evaluate needs of customer base. They value that! “Sales” opportunity

JD Powers Research Tells Us The #2 Reason Customers Leave is Lack of Rounding!

Three Ways One2One Helps You Account Round Traditional Direct Mail Letters and Postcards Ability to Mail all of your customers with non-Travelers branded materials. Just download your mail file! FREE E-cards!

Your Agency’s Opportunity Is: The Auto to Home Rounding Postcard generated sales rates up to 10.1%!

Reconnect and Win-Back Lost Customers! Winning back customers is easier than retaining new ones. Create new opportunities while raising questions about current insurance provider quality. Designed to win-back all your customers not just Travelers!

Increase Customer Satisfaction & Drive Business Results by Offering Annual Coverage Reviews! Market research reveals that customers want proactive, value-added contact including annual coverage reviews. In fact, a significant increase in satisfaction is demonstrated among customers who receive them.

The Value of a Coverage Review We validated what the J.D. Power and Associates study revealed and asked consumers what they wanted from their agent. Here is what they told us.

One2One Offers a Turn-Key Solution Travelers One2One Program offers two great ways to strengthen existing customer relationships while creating new opportunities at pre-renewal. The One2One Annual Coverage Review Letter and Checklist help to identify possible coverage gaps or life changes. Annual Coverage Review Letter ($.65) Annual Coverage Review Letter with Checklist ($.70)

Visit our new website at www. InSynchTools. com/One2One today Visit our new website at www.InSynchTools.com/One2One today! (better screen shot needed) Grow your business today with One2One. Call 888.TRAV.121(872.8121) for Questions or help!

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