Communication Plan for veterans Jill Rayner Financial aid
Putting all the pieces together About UNG A regional State university with 5 campuses and 20,000 students Over 1000 veterans One of the six senior military schools – 0ver 800 cadets Veteran and adult success Program Military benefits are done through the financial aid office
Determining stakeholders Veterans Cadets Parents/Community Faculty Disability services Registrar Admissions Testing Financial aid Center for Veteran and Adult learners Orientation program Counseling Student Affairs Academic Affairs Learning support
Survey the veterans Communication Needed from us Understanding Instant feedback No paper forms Electronic reminders/Emails Phone calls Post cards Newsletter with important topics Understanding Challenges Special needs “Did our Job now do yours”
Stakeholder meeting Group together to determine what could be done HOw do we get buy-in from others Training needs Investigating Information webpage
VALP - Leader the point-of-contact concierge for adult and veteran students and provides advisement as requested, American Council on Education transcript reviews, portfolio counseling, career advisement, and mentoring. VALP also works with faculty and staff by providing them training opportunities concerning adult learners and veteran students.
Green Zones On all campuses, UNG designates certain areas as "Green Zones" with university officials trained to help student veterans identify and connect with the appropriate resources
Green Zone training Green Zone training is a program to help advisors, faculty, staff and peers learn how to better serve the veteran/military population by learning what potential challenges a service member, student veteran and their families might face when attending college.
Green Zone Program created by Christy Orr in VALP Has presented on all five campuses Veterans talk to participants and explain challenges Participants get resources Sticker to put on Door for other veterans to know you are here to help
No paper/instant feedback Team Site/Portal for Veterans Scholarship information Notices of next Student veteran meetings Fill out VA Forms Immediate response we got the form to process Anyone can join
Quarterly Newsletter Financial aid created a Veteran Support team Five members are on the team Quarterly newsletter including information from vALP and other stakeholders Emailed to veterans and military
Grab and go postcards WAVE system Semester VEC form – how to complete How to apply for TA HOw to apply for GI Bill How to certify enrollment
Phone Call Slybroadcast https://www.slybroadcast.com/ Save Time. Send Ringless Voicemails. Stay Personal. $400 per 10,000 calls Huge success – students love it
Understanding Green Zone Resources guide on who can help with what Veteran in the veteran success center Veterans on campus Community help
Challenges/Special needs Special seating in class Needs to get up and go if topic gets too much Special Parking throughout campus Restrooms VA appointments and missing classes Tutors
Parking spaces for Veterans
Boy scout project
They did their job now it is our turn Final week breaks food/Snacks Supplies in Veteran Success center Graduation cords Roll Call Veteran Day appreciation week Military appreciation month
UNG contact information VA questions/presentation Green Zone Training/VALP Jill Rayner Jill.Rayner@ung.edu 706-864-1688 Christy Orr Christy.orr@ung.edu 678-717-3633