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Our understanding of Municipality challenges DATA INTEGRITY = Accuracy and Completeness ID& Company Registration Verification Contact details Municipality is currently confronted with continuous increase of historical debt and current debt High levels of outstanding consumer accounts, Incomplete billing Indigent Management Inability to verify declared information Outdated Indigent Policies Minimal collections also contribute to the weak cash flow in this Municipality Inability to segment debtors’ book Absence of collections’ strategies Limited resources Interactive Customer Care Platforms Non technical losses due to meter tampering and illegal connections Lack of ongoing BI Reporting Tools Municipality is also finding it difficult to enable effective planning and delivery of free basic services (without a full understanding of and mapping of the entire municipal area) Very little to no growth in the rates base Struggling with Cash flow planning and management The Municipality would ALSO like to correctly identify misallocated debtors within the debtors’ book that are deserving indigents thus improving collectability

Advisory & Capacity Building ADD at a glance…. Revenue Optimisation Indigent Management Customer Management Advisory & Capacity Building Wholly black owned Local and yet with international flair Robust Analytics backed by over 18 years experience 100% client satisfaction ANALYTICS & BI REPORTING

Our recent awards…. 6 3 2 Client Quotations Request Section ‘36’ On Tender UMvoti Local Municipality   Ndwedwe Local Municipality COGTA KZN KwaDukuza Municipality Nongoma Local Municipality Jozini Local Municipality Phongola Local Municipality Umtubatuba Local Municipality Greensquare Holdings (Pty) Ltd (iro Ugu District Municipality) Polokwane Local Municipality Makhado Local Municipality 6 3 2

3. PROPOSED SOLUTIONS

Proposed Solutions… In Sequential Phases… & TIMEFRAMES The scope of project will be delivered in sequential phases, with the earlier phases informing subsequent phases Depending on Client’s scope PHASE 1 = DATA CLEANSING PHASE 2 RISK GRADING & FRESH CONTACT PER DEBTOR PHASE 2 INDIGENTS WORK

3. Solutions to implement …cont THE KEY COMPONENTS will engage and train local unemployed and skill youth in data collection and processing. local labour WILL be used for this door to door survey.

Some few examples (1) ON INDIGENTS

Some few examples (1) ON DEBTOS

Debtors book analyses examples (…cont)

Some few examples l

3. Solutions to implement …continued (Page 3) PHASE 3 BOOSTING YOUR REVENUE The Municipality is looking for more innovative ideas which will assist in revenue management and improve The Municipality’s low collections from its debtors DATES: FROM December 12th 2018 to Sunday January 13th, 2019

Billing DB Link to Audit DB UGU WATER METER AUDIT Billing DB Link to Audit DB Identify a common field in both Databases (Serial number) Linking two database using a common field to determine the following: Audited Meters on the ground as well as on the billing database Meters on the ground but not on the billing database vice versa. Billing Database Serial Number Audited Meters Database Serial Number DDDD

3. Solutions to implement… (Page 5) PHASE 4 The Door to Door Visits (…continued) FINAL. THE KEY COMPONENTS…. DATES: starts from Feb 4th, 2019 ONLY after training and meeting with uMvoti and presented results from Phases 1 to 4 to uMvoti Management

Page 5…Solutions to implement & THE LIVE DEMO PHASE 5: But 1st do the bulk 1st (to save time and money) FOR YOUR DAY TO DAY REQUIREMTS ‘customized for uMvoti’ ASAP

Page 6…Solutions to implement PHASE 6: CRITICAL DECISIONING PHASE (AFTER PHASE 4)

PHASE 6 & if need be to also PROVIDE YOU WITH PROFFESIONAL SERVICE FOR THE PROVISION OF DEBT MANAGEMENT if you feel:- You lack the capacity and unwilling to pursue the unpaid debt internally, OUR ASSOCIATES WILL : Give you a full time site manager to ensure thorough communication and skills transfer on debtor related matters; Negotiation on acceptable payment arrangements in accordance with your Credit Control and Debt Collection Policy. Follow up on negotiated agreements. Identification of defaults on negotiated agreements. & Do a pre-legal soft collections 1st but also determine for you if going ‘legal’ processes is a better option for you and only thereafter start the process on your behalf They have state-of-the-art call centre that ensures transparency and constant monitoring

& In summary We do this by… Focusing on your data accuracy (eliminate completely corrupt data) Detecting and correcting (or removing) corrupt or inaccurate, incomplete record from The Municipal database. & Only thereafter matching back your Valuation Roll to your Debtors Ledger and GIS / Cadastral Determine The Collectability of your book and splitting it accordingly and provide all critical contact details. Provide income estimator per debtor (to overcome operational challenges in relation to stratifying consumers who are genuinely not able to afford payment of services) Provide Summaries to assist The Municipality with the provision calculation

DISCUSSIONS AND QUESTIONS & THANK YOU FOR YOUR TIME